Steve Ketteridge and Stephanie Marshall and Heather FryThe Editors and David WatsonRobin MiddlehurstRob CuthbertRob ShorrockThe Editors and Martyn Davies and Catherine Haines and David AllenTom KennieAnne GoldCatherine Haines and Steve KetteridgeThe Editors and Leela DamodaranStan TaylorEwan Ferlie and Janet Harvey and Andrew PettigrewKen YoungKeith TrigwellHeather Fry and Stephanie MarshallGeorge GordonAlan HurstSu White and Hugh DavisThe Editors and Johanna Laybourn-Parry and Mervyn KingGus Pennington and Brenda SmithSteve Ketteridge and Stephanie Marshall and Heather Fry

List of Contributors	p. v
List of Abbreviations and Acronyms	p. x
Introduction	p. 1
Part 1 The Turbulent Environment
Introduction to The Turbulent Environment	p. 7
1 The International Context for UK Higher Education	p. 13
2 The Impact of National Developments on Institutional Practice	p. 32
3 The Student Experience	p. 49
Part 2 Running the Business
Introduction to Running the Business	p. 65
4 Strategic and Operational Planning	p. 72
5 The Ethical Manager: Working With and Through Colleagues	p. 90
6 Managing the Human Resource Function	p. 103
Part 3 Creating Intellectual Wealth
Introduction to Creating Intellectual Wealth	p. 127
7 Managing Postgraduate Research Degrees	p. 131
8 Managing High-Impact Research Groups	p. 148
9 Developing a Strategic Culture for Research	p. 162
Part 4 At the Digital Chalk-Face
Introduction to At the Digital Chalk-Face	p. 177
10 Revitalizing and Renewing the Curriculum	p. 182
11 Learning from Quality Assessment	p. 201
12 Teaching for Diversity and Retention: The Example of Students with Disabilities	p. 218
13 Harnessing Information Technology for Learning	p. 232
Part 5 The Harsh Reality
Introduction to The Harsh Reality	p. 249
14 Career-Long Competence: Unattainable Ideal or Professional Requirement?	p. 254
15 Making Choices: Routes to Success	p. 272
Index	p. 288