Title:
Total quality management : management, organization, and strategy
Personal Author:
Edition:
3rd ed.
Publication Information:
Mason, OH : Thomson Learning, 2003
ISBN:
9780324178715
Subject Term:
Added Author:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000010018192 | HD62.15 E92 2003 | Open Access Book | Book | Searching... |
Searching... | 30000010023257 | HD62.15 E92 2003 | Open Access Book | Advance Management | Searching... |
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Summary
Summary
Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.
Table of Contents
Preface | p. v |
Part I Introduction to Total Quality | p. 1 |
1 Introduction to Total Quality in Organizations | p. 3 |
2 Approaches to Total Quality | p. 42 |
3 Total Quality Tools and Statistical Thinking | p. 87 |
Part II Total Quality and Organization Theory | p. 131 |
4 Quality in Customer-Supplier Relationships | p. 133 |
5 Designing Organizations for Quality | p. 167 |
6 Total Quality and Organizational Change | p. 196 |
Part III Total Quality and Organizational Behavior | p. 233 |
7 Quality Teamwork | p. 235 |
8 Empowerment and Motivation | p. 266 |
9 Quality Leadership | p. 289 |
Part IV Total Quality and Strategic Management | p. 317 |
10 Total Quality and Competitive Advantage | p. 319 |
11 Strategic Planning and Total Quality Implementation | p. 347 |
Bibliography | p. 379 |
Index | p. 385 |