Cover image for CFO insights : achieving high performance through finance business process outsourching
Title:
CFO insights : achieving high performance through finance business process outsourching
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ISBN:
9780470870860

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30000010069906 HF5635 C53 2004 Open Access Book Advance Management
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30000010074244 HF5635 C53 2004 Open Access Book Advance Management
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Summary

Summary

Many CFOs have led their companies to invest in ERP and shared services in order to create leaner, more global organization structures. Today, they seek more radical transformation through business process outsourcing (BPO). CFO Insights is a practical, comprehensive guide to this exciting, fast-growing field. It features expert advice from the CFOs of major companies worldwide, including BP, Procter & Gamble, Dell, and Exel. Step by step, it takes you through the stages of a successful outsourcing solution - from evaluating providers and contracting, through transition planning and risk management.

"We have seen cost reductions every year for each of the 13 years of our outsourcing experience - now, finally, we are seeing the outsourcing market mature. The advancement of multi-client centers will create new value. As new low cost centers spring up around the world I want to have easy access to the opportunities."
--Ala n Eilles, CFO Downstream, BP

"Outsourcing is not about sitting still. On the one hand, as CFO, you have to be in control, and have the right control mechanisms in place. On the other, this is an evolving relationship where both parties feel empowered and energized to make a real difference in the business."
--John Coghlan, Group Finance Director of Exel

"My view of the CFO's role is relatively simple: How do you add value? The CFO has to be in the forefront in understanding, at a strategic level, the relative economics of different parts of the business model - and vitally play a decisive role in deciding what should be insourced and what should be outsourced."
--Clayton Daley, CFO, Procter & Gamble


Author Notes

Stewart Clements is president of Accenture Finance Solutions (AFS), Accenture's finance and accounting outsourcing business. In this role he is responsible for the business strategy; development of Accenture's delivery centre network; finance- and outsourcing-focused assets and tools; and the management and development of organisational capabilities. He has more than 18 years experience in finance change programs and finance outsourcing. Mr. Clements is a Chartered Accountant and has a degree in Accountancy from Glasgow University. Based in London, he has been with Accenture for nearly 20 years.

Michael Donnellan is a lead partner in Accenture's outsourcing and consulting business. He has more than 20 years' experience in the professional services industry. Mr. Donnellan has also worked extensively on the research, development and deployment of innovative operating models. An engineer by background, he has spent the last decade focusing on the new role of finance in the modern corporate enterprise. In 1997, he co-authored CFO: Architect of the Corporation's Future, which resulted in the adoption of new finance and accounting organisational models by numerous corporations around the world.

Cedric Read led the PricewaterhouseCoopers Finance Consulting Practice, where he was a finance strategy consultant for 25 years. During this time he advised hundreds of global CFOs, providing strategic consultancy to a range of large multinational companies including Unilever, Microsoft, Shell and GlaxoSmithKline. Through his company, CCR Partners, Mr. Read continues to develop his vision of finance's future. He is the lead author of three previous books: CFO: Architect of the Corporation's Future ; eCFO: Sustaining Value in the New Corporation ; and CFO as Business Integrator .


Table of Contents

Abbreviations
1 The Finance Outsourcing Landscape
Transforming the finance function through outsourcing
The impact of finance BPO on the corporate agenda
The CFO and finance transformation
Why move to shared services?
Outsourcing: Who is doing what?
CFO concerns
The outsourcing promise
CFO insights
2 Creating an Operating Model for High Performance
Changing to a global business model based on brands and technology
What is a 'high-performance' company?
Differentiated operating models
Innovation in consumer goods and retail
Coping with major upheaval
The pharmaceutical networked model
So what do you outsource - and why?
Strategies for change and innovation
CFO insights
3 Suppliers: Options for Service Delivery
Considering future business partners
Trends in business process outsourcing
How far should you go with outsourcing?
The move to multisourcing
Choosing your supplier combination
Shaping the outsourcing relationship
Planning a delivery strategy
CFO insights
4 Scoping: Deciding What to Outsource
Developing a high-performance finance function with superior alignment to the competitive imperatives of the business
Where to cut the process
Purchase-to-pay
Order-to-cash
Credit and receivables management
General accounting, reporting, and decision support
The integrated F&A outsource proposition
CFO insights
5 Global Sourcing of Service Delivery
Migrating to a global delivery network
Three ways to source globally
Mapping the offshore landscape
Using geography to mitigate risk
Sourcing choices
Outsourcing due diligence
Emerging global shared service center networks
Technology shapes the future
CFO insights
6 Pricing and Shaping Your DealShaping the deal for a co-sourcing
Pulling the levers of shareholder value
Shaping the contractual relationship
Pricing options
Pricing and contracting principles
Tax considerations
The negotiation lifecycle
CFO insights
7 Stakeholders: Achieving Buy-In
Reaching stakeholders through open and honest communications
Lead from the top: The CEO and CFO working together
Your new stakeholder: Your outsource partner
Third-party advisors
Employees: Treating them with care and integrity
The role of HR in outsourcing
Communications strategy
CFO insights
8 Ensuring a Successful Transition
Transitioning to a European outsourced shared service center
Transition framework
Transition management
Detailed implementation planning
People strategy
Communication strategies
Leading the transition
CFO insights
9 Reducing Risk with Outsourcing
Weighing up risk and outsourcing
Identifying the risks
What can go wrong in the contracting phase?Setting up the right governance structure and relationships
The risks of going global
Financial, legal, and tax risk
Sarbanes-Oxley and European International Accounting Standards (IAS)
CFO insights
10 Continuous Improvement: Keeping the Deal Working
Building on success over time
Getting things right from the start
Making the commercials match the intent
Outsourcing is about relationships
Keep focusing on service management
Integration and service management
Pushing for continuous improvement
Refreshment through contract renewal
Keeping score
CFO insights
11 Finance BPO - the Future
Innovation insights
Accenture finance solutions: Worldwide interconnectivity
The impact of next-generation technologies
Finance and performance mastery in the futu