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1. 
Cover image for Customer service in the information age : a common sense approach to high-tech help
2. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
3. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
4. 
Cover image for Excellence in service
5. 
Cover image for Customer relationship management : integrating marketing strategy and information technology