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Cover image for Lean six sigma service excellence : a guide to green belt certification and bottom line improvement

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement

by

Taylor, Gerald M.

Author

Taylor, Gerald M.

Format:

Call Number

HD9980.5 T39 2009

Publisher

J. Ross Publishing,

Publication Date

2009

ISBN

9781604270068

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2.

Cover image for Design and management of service processes : keeping customers for life

Design and management of service processes : keeping customers for life

by

Ramaswamy, Rohit

Author

Ramaswamy, Rohit

Format:

Call Number

HF5415.5 R35 1996

Publisher

Addison-Wesley,

Publication Date

1996

ISBN

9780201633832

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