"This book explains how to manage and work with people more effectively. Focused on interpersonal management skills, it is organized into three categories: Personal Effectiveness, Leadership, and Communication. Each chapter has been written to stand on its own and can easily be read in short time periods. Each article concludes with a list of bullet points for taking action. This book is ideal for frontline managers, new managers, and experienced managers who want to refresh their leadership skills or who are now in a position of managing a diverse group of employees"-- Provided by publisher.