Cover image for From business strategy to IT action : right decisions for a better bottom line
Title:
From business strategy to IT action : right decisions for a better bottom line
Personal Author:
Publication Information:
Hoboken, N.J. : John Wiley & Sons, 2004
ISBN:
9780471491910

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30000010070135 HD30.28 B464 2004 Open Access Book Book
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Summary

Summary

From Business Strategy to IT Action gives companies of all sizes the tools to effectively link IT to business strategy and produce effective, actionable strategies for bottom-line results. The authors present CEOs, CFOs, CIOs, and IT managers with a powerful and accessible resource packed with such useful material as:
* The Strategy-to-Bottom-Line Value Chain, which integrates the management practices relating to planning, prioritization, alignment, and assessing a company's entire IT budget
* Methods for using IT Impact Management to establish IT culture and performance models for the business/IT connection
* The IT Improvement Zone, which quickly identifies where a company can focus its energies for maximum results
* And much more


Author Notes

Robert J. Benson is a principal with The Beta Group, a consulting firm with clients in the United States and throughout the world. He is affiliate professor of computer science at Washington University and part-time professor of information management at Tilburg University in the Netherlands. He is coauthor of Information Economics: Linking Information Technology and Business Performance and Information Strategy and Economics.

Thomas L. Bugnitz is President of The Beta Group. He is a frequent speaker on technology management and an adjunct professor at Washington University.

William B. Walton is a principal with The Beta Group. Prior to joining The Beta Group, he spent seventeen years with Gartner Group, where he developed IT measurement services and associated analytical methods.


Table of Contents

Preface
Acknowledgments
Chapter 1 Define the Goals
Today's Reality
The Entire IT Spend: Reducing Cost and Improving Bottom-Line Impact
The Strategy-to-Bottom-Line Value Chain
Disconnects
Critical Success Factors
Completing the Picture: The New Information Economics Practices
Summary of the Book
Define the Goals: Management Agenda
Chapter 2 Ask the Right Questions
The Right Questions Focus on Affordability and Impact
Affordability Questions: The Starting Point for the Right Actions
Impact Questions: The Roadmap for the Right Actions
Examples: Answering the Questions
The Contexts for Management Questions Are Planning and Budgeting Processes
Why Ask Affordability and Impact Questions? Taking Action
Chapter Summary
Ask the Right Questions: Management Agenda
Chapter 3 Connect to the Bottom Line
Bottom-Line Impact Based on Cause and Effect
Cause and Effect Is Based on Management's Intentions
Management's Strategic Intentions
Principles of IT's Bottom-Line Impact
Summary and Additional Implications
Connect to the Bottom Line: Management Agenda
Chapter 4 Understand Costs and Resources
Introduction
Origins of Portfolio Management
IT Portfolio Management in Prioritization
Portfolios in NIE Practices
Four IT Portfolio Concepts
Practical Problems in Applying Portfolio Management
Summing Up Portfolios and Portfolio Management in Information Technology
Chapter Summary
Understand Costs and Resources: Management Agenda
Chapter 5 Focus on the Right Things
The Goals and Principles for Right Decisions/Right Results
Goal 1: Actionable, Commonly Understood Strategic Intentions
Goal 2: The Right Bottom-Line Results from IT
Goal 3: The Right Management Culture and Management Roles
Goal 4: Portfolios and Portfolio Management
Goal 5: Actions and Results
Summary of Right Decisions/Right Results-Goals and Principles
Goals and Principles Applied to the Strategy-to-Bottom-Line Value Chain and NIE Practices
Focus on the Right Things: Management Agenda
Chapter 6 Adopt Effective Process to Produce Action
The Strategy-to-Bottom-Line Value Chain
Establishing the Process Connections
Management Roles
New Information Economics Practices
Summing Up New Information Economics Practices
Summing Up: Adopt Effective Process to Produce Action
Adopt Effective Process to Produce Action: Management Agenda
Chapter 7 Tackle the Practical Problems
A Practical Perspective
The Practical Problems Revolve around People
Addressing Practical Problems: IT Impact Management
Practical Problems Getting from Strategy to Bottom-Line Impact
The Role of IT Impact Management
Tackle the Practical Problems: Management Agenda
Chapter 8 Make the Right Decisions
The Management Context for "Make the Right Decisions"
Elements of Right Decisions
Make the Right Decisions: Two NIE Practices
The Prioritization Practice
The Alignment Practice
Make the Right Decisions with Prioritization and Alignment
Chapter Summary
Make the Right Decisions: Management Agenda
Chapter 9 Plan for the Right Results
Two Planning Processes
The Strategic Demand/Supply Planning Practice
The Innovation Planning Practice
Chapter Summary: Plan for the Right Results
Plan for the Right Results: Management Agenda
Chapter 10 Keep Score
Management Issues
Frameworks and Process