Integrated learning for ERP success : a learning requirements planning approach

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004842534	HD58.82 K36 2001	Open Access Book	Book	Searching... Unknown
Searching... Razak School	30000005172055	HD58.82 K36 2001	Open Access Book	Book	Searching... Unknown

The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success.

Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method for planning, delivering, and evaluating ERP training efforts. It even includes formulas for determining training return on investment. The Learning Requirements Planning (LRP) process presented involves a six-step enterprise-level instructional design model that when implemented correctly assures success.

If you would rather have a root canal than oversee an ERP implementation, you are not alone. But like avoiding a root canal, avoiding ERP implementation only causes more pain. This book eases the implementation pain. It shows you how a formal plan for learning will increase the productivity of the ERP implementation team, shorten overall implementation time, and substantially decrease implementation costs. It also provides a discussion on how an ERP implementation can be used as a catalyst for lifelong organizational learning.

Implementing an ERP system can cost three to ten times the actual software purchase price. You can't afford to waste money or time in the areas of ERP education. Integrated Learning for ERP Success shows you how to create learning-focused ERP implementations that provide substantial savings and the competitive advantage.

1 Introduction: Why You Need Learning Requirements Planning (LRP)	p. 1
Introduction	p. 1
ERP Implementation: Case Studies	p. 5
ERP Lessons	p. 8
LRP is the Solution	p. 9
Summary	p. 11
References	p. 12
2 Overview of ERP Systems	p. 13
Introduction	p. 13
ERP Sophistication Hierarchy	p. 14
History of Enterprise Resource Planning (ERP)	p. 18
Major Components of a Typical ERP System	p. 22
Business and Strategic Planning Module	p. 23
Resource Planning Module	p. 24
Executive Decision Support Module	p. 24
Sales and Operations Planning Module	p. 25
Forecasting Module	p. 26
Customer Relationship Management (CRM) Module	p. 26
Order Entry, Quoting, and Product Configurator Modules	p. 27
Master Production Schedule Module	p. 28
Rough Cut Capacity Planning Module	p. 29
Material Requirements Planning (MRP) Module	p. 29
Detailed Capacity Planning Module	p. 33
Production Activity Control (PAC) Module	p. 35
Manufacturing Execution System (MES) Module	p. 36
Issuing Material to Jobs Module	p. 36
Advanced Planning and Scheduling (APS) Module	p. 37
Financial Modules	p. 38
Costing Modules	p. 38
Engineering Modules	p. 39
Human Resource Modules	p. 40
e-Commerce Modules	p. 41
Summary of ERP Components	p. 42
ERP System Errors	p. 42
Learning Requirements Planning: Linking ERP and People	p. 44
References	p. 44
3 Overview of the LRP Model	p. 47
Introduction	p. 47
Understanding the LRP Model	p. 49
Analysis	p. 49
Diagnosis	p. 52
Design	p. 54
Implementation	p. 57
Evaluation	p. 60
Continuation	p. 61
Why the LRP Approach to ERP?	p. 62
Application of an e-Learning Approach to LRP	p. 64
Summary	p. 66
References	p. 66
4 Analysis	p. 69
Introduction	p. 69
Overview of the Analysis Process	p. 69
Need for Analysis	p. 71
The Manufacturing Organization as a System	p. 74
Marshall Manufacturing	p. 76
A Systems View of Marshall	p. 77
System Analysis Tools	p. 79
Systems Loop Diagram	p. 80
Question the Organization	p. 81
Human Resources Analysis (HRA)	p. 83
ERP Software as a System	p. 85
Benchmarking	p. 87
Performance Benchmarking	p. 88
Process Benchmarking	p. 89
Establishing Strategic Goals	p. 90
Developing Strategic Learning Goals	p. 95
Analysis of Key Processes	p. 96
Process Diagramming	p. 96
Walk the Process	p. 99
Fishbone Analysis	p. 99
Velocity Analysis	p. 100
Summary of Analysis of Key Processes	p. 101
Bills of Learning	p. 101
Practicality of Analysis	p. 103
Case Study: Conducting an LRP Analysis When Implementation is Failing	p. 103
Lessons Learned	p. 105
Summary	p. 105
References	p. 107
5 Diagnosis	p. 109
Introduction	p. 109
Overview	p. 111
Gross-to-Net Logic	p. 114
Variable 1 p. 115
Variable 2 p. 117
Variable 3 p. 118
Variable 4 p. 119
Net Learning Requirements	p. 123
Learning Styles	p. 124
What is a Learning Style?	p. 124
Learning Style Classification Schemes	p. 125
Deductive vs. Inductive	p. 125
Visual, Auditory, and Tactile/Kinesthetic	p. 126
Myers-Briggs Type Indicator	p. 128
Multiple Intelligences	p. 128
Kolb's Learning Style Inventory	p. 130
Summary of Learning Styles	p. 134
Final Step	p. 135
Conclusion	p. 138
References	p. 140
6 Design	p. 141
Introduction	p. 141
Overview of the Design Process	p. 143
Types of Class and Learning Events	p. 144
Basic Manufacturing Classes	p. 145
ERP Integration Classes	p. 146
Planning Meetings	p. 147
Soft Skills Training	p. 148
Basic Computer Literacy Classes	p. 149
ERP Set Up Training	p. 150
Informal Lunch Meetings	p. 150
Conference Room Pilot	p. 150
Functionality Training	p. 151
Managing Classes and Learning Events	p. 152
Classifying Information	p. 152
Objectives	p. 158
Learning Names, Jargon, Facts, and Acronyms	p. 160
Conceptual Learning	p. 165
Rules	p. 167
Procedures	p. 168
Problem-Solving	p. 170
Soft Skills	p. 174
Attitudinal Learning	p. 175
Psychomotor	p. 179
Managing the Classification Process	p. 179
Motivation	p. 180
Summary	p. 183
References	p. 186
7 Implementation	p. 187
Introduction	p. 187
Overview of the Implementation Process	p. 189
Side 1 Technological Acceptance	p. 190
Rogers' Attractiveness Criteria	p. 191
Relative Advantage	p. 191
Compatibility	p. 191
Complexity	p. 192
Trialability	p. 193
Observability	p. 194
Technology Adoption Continuum	p. 195
Technology Enthusiasts	p. 195
Visionaries	p. 196
Pragmatists	p. 198
Conservatives	p. 199
Skeptics	p. 200
Opinion Leader	p. 201
Side 2 Implementation Team	p. 203
Implementation Team Characteristics	p. 205
Clear Purpose	p. 205
Defined Roles	p. 205
Established Process	p. 210
Communication	p. 211
Involvement	p. 212
Empowerment	p. 213
Commitment	p. 213
Accountability	p. 215
Trust	p. 216
Exit Plan	p. 216
Side 3 Systematic Implementation Methodology	p. 217
Parallel Approach	p. 218
Phased Approach	p. 219
Big Bang Approach	p. 221
Pilot Approach	p. 224
Summary	p. 226
References	p. 229
8 Evaluation and Measurement	p. 231
Introduction	p. 231
Overview	p. 231
Formative Evaluation	p. 233
Subject Matter Expert (SME)	p. 233
One-on-One	p. 235
Small-Group	p. 236
Field Trial	p. 236
Summative Evaluation	p. 237
Level 1 Evaluation	p. 239
Level 2 Evaluation	p. 242
Level 3 Evaluation	p. 251
Level 4 Evaluation	p. 254
Summary	p. 258
References	p. 260
9 Continuation	p. 261
Introduction	p. 261
Overview	p. 263
Planning	p. 263
Resources	p. 268
Rewards and Incentives	p. 271
The Five Disciplines	p. 272
Personal Mastery	p. 272
Mental Models	p. 274
Shared Vision	p. 275
Team Learning	p. 275
Systems Thinking	p. 275
Summary	p. 276
References	p. 278
10 The ERP/e-Learning Connection	p. 279
Introduction	p. 279
Defining e-Learning	p. 281
Synchronous e-Learning	p. 284
Asynchronous e-Learning	p. 286
Common Problems with Traditional Training	p. 287
Inefficient Use of Time	p. 288
Lag Time between the Training and the Go-Live Date	p. 289
Finding an Appropriate Level of Instruction	p. 290
Inability to Repeat the Classroom Instruction	p. 290
Cost Savings	p. 291
Benefits of e-Learning	p. 291
e-Learning/LRP Connection	p. 293
Summary	p. 294
References	p. 294
11 Conclusion	p. 297
Introduction	p. 297
Marshall Revisited	p. 297
The Difference at Marshall	p. 299
Impact of LRP	p. 302
Glossary	p. 305
Appendix A	p. 311
Appendix B	p. 319
Appendix C	p. 321
Index	p. 323

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