Statistical consulting : a guide to effective communication

Dr. Janice Derr covers all aspects of statistical consulting. Using text and video, she integrates three themes that form the perspective of the book. First, a statistician should treat each client as a potential collaborator. Second, diversity must be appreciated. Students will see a variety of cultures, styles of communication and negotiation, and learning preferences in the book. Third, experienced statisticians and clients must work together in the process of training statistical consultants. On the CD-ROM, video segments bring the material to life and cover each aspect of statistical consulting by demonstrating good and bad techniques.

Chapter 1 Introduction	p. 1
1.1 Why Does a Statistical Consultant Need to Have Good Communication Skills?	p. 1
1.2 What Communication Skills Are Necessary for Effective Statistical Consulting?	p. 3
1.3 How Can Statistical Consultants Improve Their Communication Skills?	p. 5
1.4 Suggestions for Group Discussion	p. 7
1.5 Resources	p. 7
Chapter 2 The Ideal Statistical Consultant and the Satisfied Client	p. 8
2.1 Introduction	p. 8
2.2 Learning Outcomes	p. 8
2.3 The Statistician's Perspective	p. 9
2.4 Multiple Modes of Intelligence	p. 12
2.5 The Client's Perspective	p. 14
2.6 Aligning Expectations	p. 21
2.7 Suggestions for Group Discussion	p. 24
2.8 Resources	p. 24
Chapter 3 Non-Verbal Communication	p. 27
3.1 Introduction	p. 27
3.2 Learning Outcomes	p. 28
3.3 First Impressions Are Influenced by Non-Verbal Communication	p. 28
3.4 Meetings Are Influenced by Non-Verbal Communication	p. 30
3.5 Creating a Good First Impression Across Cultures	p. 33
3.6 Interpreting Non-Verbal Communication in a Group	p. 34
3.7 Non-Verbal Communication in Settings Other than a Meeting	p. 36
3.8 Suggestions for Group Discussion	p. 37
3.9 Resources	p. 39
Chapter 4 Meeting	p. 40
4.1 Introduction	p. 40
4.2 Learning Outcomes	p. 40
4.3 Identifying the Purpose of a Meeting	p. 40
4.4 One-on-One Meetings	p. 43
4.5 Meeting with a Team	p. 52
4.6 Suggestions for Group Discussion	p. 60
4.7 Resources	p. 61
Chapter 5 Asking Good Questions	p. 63
5.1 Introduction	p. 63
5.2 Learning Outcomes	p. 64
5.3 Part One: Avoid Errors of the Third Kind!	p. 64
5.4 Part Two: Identify What You Need to Find Out	p. 67
5.5 Part Three: Develop an Effective Strategy for Gathering Information	p. 76
5.6 Suggestions for Group Discussion	p. 93
5.7 Resources	p. 95
Chapter 6 Negotiating a Satisfactory Exchange	p. 98
6.1 Introduction	p. 98
6.2 Learning Outcomes	p. 99
6.3 Put Negotiation on the Agenda	p. 99
6.4 Understand Your Client's Preferred Style of Negotiation	p. 100
6.5 Identify the Issues	p. 102
6.6 Characterize the Positions Held by You and Your Client	p. 106
6.7 Achieve a "Win--Win" Outcome	p. 108
6.8 Identify Fair Exchanges	p. 112
6.9 Conduct the Negotiations	p. 119
6.10 Suggestions for Group Discussion	p. 124
6.11 Resources	p. 125
Chapter 7 Communication about Statistics	p. 126
7.1 Introduction	p. 126
7.2 Learning Outcomes	p. 127
7.3 Identify Your Audience and Your Purpose	p. 128
7.4 Learn from Statistics Teachers	p. 130
7.5 Talk about Statistics	p. 135
7.6 Present Statistics to an Audience	p. 141
7.7 Write about Statistics	p. 146
7.8 Suggestions for Group Discussion	p. 153
7.9 Resources	p. 154
Chapter 8 Dealing with Difficult Situations	p. 156
8.1 Introduction	p. 156
8.2 Learning Outcomes	p. 157
8.3 Breakdown!	p. 158
8.4 Resolution	p. 161
8.5 Conflict Resolution	p. 162
8.6 What Type of Difficult Situation Is It?	p. 164
8.7 A Long-Term Issue	p. 165
8.8 Consulting with a Team	p. 170
8.9 A Project-Based Problem	p. 176
8.10 A Non-Negotiable Position	p. 181
8.11 Unprofessional Behavior	p. 184
8.12 Suggestions for Group Discussion	p. 189
8.13 Resources	p. 190
Chapter 9 Conclusion	p. 191
Index	p. 201

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