Cover image for eMarketing strategies for the complex sale
Title:
eMarketing strategies for the complex sale
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Publication Information:
New York : McGraw-Hill, c2010
Physical Description:
xix, 249 p. : ill. ; 24 cm.
ISBN:
9780071628648

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30000010253413 HF5415.1265 A4126 2010 Open Access Book Book
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Summary

Summary

Turn prospects into buyers with apowerful emarketing strategy!

"Albee shows how smart business-to-business marketers learnabout buyers, tell a story, and greatly influence the B2B lead-to-saleprocess. This is your guide for Web marketing success."
David Meerman Scott, bestselling author of The New Rules of Marketing and PR and World Wide Rave

"A compelling read for both B2B marketing and salesprofessionals alike, eMarketing Strategies for the Complex Sale is a practicaland insightful how-to guide that will enable marketers to drive salesconversions and faster sales results."
David Thompson, CEO, Genius.com, and founder of the Sales 2.0 Conference

"Albee lays out a path to understanding buyer personas,building their trust, and delivering contagious content that they want to read.A must-read for B2B marketers looking to engage with today's buyers."
Steven Woods, CTO, Eloqua, and author of Digital Body Language

"If you're looking for a comprehensive, well-researched, single resource to plan,build, execute, and succeed in your eMarketing efforts, then buy this book!"
Barry Trailer, managing partner, CSO Insights

"New media, content marketing, social networking . . . Ardath cleverly wraps theseconcepts in a bow and makes this book required reading. . . . Become the expertresource for your customer and watch your business grow."
Joe Pulizzi, coauthor of Get Content Get Customers and founder of Junta42

About the Book

Web 2.0 has reshaped the role of marketingin the Complex Sales process. Because prospectsnow have instant access to informationabout your company and its products--andyour competitors--they can make buying decisionswithout ever communicating with you.Doing what you've always done simply won'twork anymore; you must entirely rethink howyou attract and compel buying behavior.

With eMarketing Strategies for the ComplexSale , expert B2B marketing strategist ArdathAlbee breaks new ground in the field of digitalmarketing and new customer acquisition.Albee offers techniques and tools for developingand executing strategies that are guaranteedto generate results.

The Internet offers an unprecedented opportunityfor creating trusted relationshipswith your prospects and customers--beforeyou ever "meet" them. Never before havemarketers enjoyed such a wide-reaching andvaried communication platform. Yet with allthe noise, you have to stand above the crowd.The key is to converse about meaningful andrelevant topics with your diverse audiences,to share your perspectives on what matters tothem. That's just what Albee teaches us to do.

eMarketing Strategies for the Complex Sale sharesmethods to help you:

Create eMarketing strategies basedon customer perspectives Use a contagious content structurefor competitive differentiation Establish trusted relationships Continuously measure, tune, andimprove your effectiveness

eMarketing Strategies for the Complex Sale also shares proven approaches to collaboratingwith sales. You can leverage eMarketingto move leads further into the pipeline whilefocusing sales time and energy on highlyqualified opportunities. The results? Reducedtime to sales, increased sales productivity, andgrowing revenues.

eMarketing Strategies for the Complex Sale reveals processes critical to ensuring that youmake a powerful, measurable contribution tothe lengthy sales process--and to the longtermsuccess of your organization as a whole.


Author Notes

Ardath Albee is CEO and B2B marketing strategist for her consulting firm Marketing Interactions, Inc. She uses over 20 years of business management and marketing experience to help her clients create customer-focused e-marketing strategies that generate more sales-ready prospects. Her articles have appeared in CRM Today , Selling Power , B2B Magazine , Rain Today's Special Reports , and Enterprise CRM News.


Table of Contents

Jill KonrathBrian Carroll
Forewordp. xi
Forewordp. xv
Acknowledgmentsp. xix
Part I eMarketing Essentials
Chapter 1 Why eMarketing Is a Big Opportunity for Complex Salesp. 3
The Shift to Self-Educationp. 7
Six Things to Change About Your Content and Communicationsp. 8
Offline versus Onlinep. 10
What You Need to Knowp. 11
Chapter 2 The Mutual Rewards of eMarketing Strategiesp. 13
Rewards for Your Company and Youp. 14
Rewards for Them (Your Customers and Prospects)p. 17
Shaping the Storyp. 19
Part II Customer Consensus
Chapter 3 Using Personas to Understand Your Customersp. 23
Customer Profiles-The Wide-Angle Lensp. 25
Why a Persona Is Different from a Profilep. 27
Creating Personasp. 29
Chapter 4 Leverage Your Buyer Synopsisp. 33
Create a Buyer Synopsisp. 34
Use Social Media for Persona Developmentp. 37
Personalization-One Step at a Timep. 39
Chapter 5 The Buying Processp. 41
The Role of Content in the Buying Processp. 43
Apply Content to Personasp. 46
Part III Natural Nurturing
Chapter 6 Put the Natural in Nurturingp. 51
Create a Conversational Contextp. 53
The Role of Rich Mediap. 56
Leverage Inbound Interactionsp. 59
Chapter 7 Capitalize on Causep. 63
From Status Quo to Priority Shiftp. 65
Become the Anchorp. 66
Keep Your Assumptions on Trackp. 67
Create Content that Pulls Buyers Forwardp. 69
Chapter 8 Construct a Framework for Content Strategy Executionp. 73
Assemble a Natural-Nurturing Trackp. 75
Syndication Expands Nurturing Reachp. 77
Frequency, Reach, and Shiftp. 78
HubSpot Attracts Customers at Unprecedented Rates: A Case Studyp. 79
Effective Nurturing Executionp. 81
Remember Your Existing Customersp. 83
Part IV Contagious Content
Chapter 9 Why Contagious Content Increases Engagementp. 87
Relevance Is Kingp. 89
Simplicity Trumps Volumep. 90
Contagious Content Requires Planningp. 92
Chapter 10 Content Structure for Competitive Differentiationp. 95
Education-What Buyers Need to Knowp. 97
Expertise-Why Your Company Is the High-Value Choicep. 99
Evidence-Let Your Customers Do the Talkingp. 100
Sales Conversational Briefsp. 102
DealerOn-Contagious Content in Execution: A Case Studyp. 103
Chapter 11 Create Content to Increase Attraction Valuep. 107
Urgency-Why Your Message Is Important-Now!p. 108
Impact-What's in It for Them?p. 110
Effort-The Perceived Energy Required to Pay Attentionp. 111
Reputation-What's Known about Your Companyp. 112
Intent-What Your Audience Thinks You Wantp. 113
Examples of How Catch Factors Can Influence Behaviorp. 115
An Example of Catch Factors in e-Mail Messagesp. 116
Why Catch Factors Are Important for Today's Marketersp. 118
Chapter 12 Design Your Marketing Storyp. 121
The Significance of Storiesp. 123
Stories Instigate Momentump. 124
Design Content to Create Mindsharep. 126
Authorial Styles-Which to Use Whenp. 128
Quick Guide to Writing a Marketing Story Articlep. 131
Chapter 13 Expand Story Impact with Amplifiersp. 133
The Nature of Amplifiersp. 134
Focus Squarely on the Customerp. 141
Part V Persistent Progression
Chapter 14 How to Facilitate Prospect Progressionp. 145
Intellitactics Increases Qualified Demand: A Case Studyp. 146
Tell Me More ...p. 149
The Gift of Going Widep. 153
Conversations Accelerate Nurturing Progressionp. 154
Buyer Evolutionp. 156
Chapter 15 Scoring for Prospect Progressionp. 159
Points for Content-Driven Interactionsp. 161
Marketo Walks Its Talk: A Case Studyp. 164
Micrositesp. 166
E-Mail Newslettersp. 168
Progressing Prospects to Salesp. 169
Chapter 16 Alignment Accelerates Progressionp. 173
The Handoff and the Take-Backp. 175
Influencers and Detractorsp. 176
Incorporating Insightsp. 177
Create a Useful Sales Portalp. 180
End-Game Staminap. 183
Chapter 17 Stories that Progress Sales Conversationsp. 185
Conversational Gambitsp. 187
Customers Like Themp. 189
Attainable Objectivesp. 191
Presentations with Punchp. 192
Part VI Meaningful Metrics
Chapter 18 Quantifying Marketing Resultsp. 197
Engagement Metricsp. 199
Origination Sources for Opt-In Programsp. 203
Marketing's Impact on Salesp. 205
Chapter 19 Opportunity Quality and Sales Resultsp. 211
Opportunity Qualityp. 212
Sales Resultsp. 213
Chapter 20 Feedback and Dialoguep. 219
In Tune and In Touchp. 221
Story Ideas from Third Partiesp. 223
Applied Listeningp. 225
Improved Personalizationp. 226
Chapter 21 Social Contributionsp. 229
Virtual Engagementp. 231
Participation Speaks Volumesp. 232
The Value of Social Mediap. 235
Notesp. 237
Indexp. 240
About the Authorp. 250