Logistics and supply chain management : strategies for reducing cost and improving service

Select an Action

Place Hold(s)
Add to My Lists
Email
Print

Title:

Personal Author:

Christopher, Martin

Edition:

2nd ed.

Publication Information:

London : Financial Times/Pitman, 1998

ISBN:

9780273630494

Subject Term:

Business logistics -- Cost effectiveness

Delivery of goods -- Management

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004971556	HD38.5 C47 1998	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000005162957	HD38.5 C47 1998	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000005079268	HD38.5 C47 1998	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000005024116	HD38.5 C47 1998	Open Access Book	Book	Searching... Unknown
Searching... Razak School	30000005120138	HD38.5 C47 1998	Open Access Book	Book	Searching... Unknown

This edition discusses the role of logistics in achieving corporate and financial goals. It provides practical guidance on auditing logistics systems and describes the use of customer surveys, opportunities for lead time reduction and the principles of JIT. *Written by a top author and consultant in the field. *Illustrated with case studies from a range of industries and countries. *Includes checklists and executive summaries.

Author Notes

Martin Christopher is Professor of Marketing and Logistics at Cranfield School of Management. His work in the field of logistics and supply chain management has gained international recognition. He has published widely and his recent books include Logistics and Supply Chain Management and Marketing Logistics. Martin is also co-editor of the International Journal of Logistics Management and is a regular contributor to conferences and workshops worldwide.
He is an Emeritus Fellow of the Institute of Logistics on whose Council he sits. He has been awarded the Sir Robert Lawrence Gold Medal for his contribution to logistics education.

Preface	p. ix
1 Logistics and competitive strategy	p. 1
Competitive advantage	p. 4
Gaining competitive advantage through logistics	p. 10
The mission of logistics management	p. 13
The supply chain and competitive performance	p. 15
The changing logistics environment	p. 23
Summary	p. 33
2 The customer service dimension	p. 35
The marketing and logistics interface	p. 37
What is customer service?	p. 39
Customer service and customer retention	p. 44
Service-driven logistics systems	p. 47
Setting customer service priorities	p. 56
Setting service standards	p. 61
Summary	p. 68
3 Measuring logistics costs and performance	p. 69
The concept of total cost analysis	p. 72
Principles of logistics costing	p. 74
Logistics and the bottom line	p. 77
Logistics and shareholder value	p. 83
Customer profitability analysis	p. 85
Direct product profitability	p. 92
Cost drivers and activity-based costing	p. 95
Summary	p. 99
4 Benchmarking the supply chain	p. 101
What to benchmark?	p. 106
Benchmarking the logistics process	p. 107
Mapping supply chain processes	p. 110
Supplier and distributor benchmarking	p. 116
Setting benchmarking priorities	p. 117
Identifying logistics performance indicators	p. 122
Summary	p. 124
5 Managing the global pipeline	p. 125
The trend towards globalization in the supply chain	p. 129
The challenge of global logistics	p. 137
Organizing for global logistics	p. 141
The future	p. 145
Summary	p. 146
6 Strategic lead-time management	p. 147
Time-based competition	p. 149
The concept of lead time	p. 157
Logistics pipeline management	p. 162
Logistics value engineering	p. 164
The lead-time gap	p. 167
Summary	p. 176
7 Just-in-time and 'quick response' logistics	p. 177
The Japanese philosophy	p. 185
Implications for logistics	p. 188
'Quick response' logistics	p. 192
Vendor managed inventory	p. 195
Logistics information systems	p. 199
Logistics systems dynamics	p. 201
Production strategies for quick response	p. 207
Summary	p. 212
8 Managing the supply chain	p. 213
Creating the logistics vision	p. 215
The problems with conventional organizations	p. 216
Developing the logistics organization	p. 221
Logistics as the vehicle for change	p. 229
The need for integration	p. 231
Managing the supply chain as a network	p. 234
Process integration and ECR	p. 237
Co-makership and logistics partnerships	p. 240
Supplier development	p. 245
Summary	p. 248
Appendix	p. 249
9 Leading-edge logistics	p. 255
The new organizational paradigm	p. 259
Managing the supply chain of the future	p. 264
The role of information in the virtual supply chain	p. 271
Making change happen	p. 274
Summary	p. 286
Index	p. 289

Available:*

On Order

Summary

Summary

Author Notes

Table of Contents