Title:
ISO 9000 at the front line
Personal Author:
Publication Information:
Milwaukee, Wisconsin : Quality Press, 2000
ISBN:
9780873893978
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000004438028 | TS156.6 L39 2000 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Helps leaders train frontline workers in basic principles and goals of the new ISO 9000:2000 standard and the provisions for the QS-9000 standard, with short case studies, discussion questions, exercises, and solutions. Includes guidelines for instructors and trainers, a pre-class questionnaire, and an outline of a system for frontline workers to i
Author Notes
William A. Levinson, P.E., is an engineer and industrial statistician at Intersil Corporation
Table of Contents
| Acknowledgments | p. ix |
| Preface: Why ISO 9000 for Frontline Workers? | p. xi |
| The Frontline Worker's Key Role in Organizational Success | p. xii |
| Management's Role | p. xviii |
| Beyond Compliance: Taking ISO 9000 to the Next Step | p. xviii |
| Misconceptions about ISO 9000 | p. xiv |
| This Book's Audience | p. xv |
| Introduction: ISO 9000 in Gemba, the Front Line | p. 1 |
| Friction | p. 2 |
| Friction from a Frontline Perspective | p. 3 |
| Friction in the Language of Money | p. 4 |
| Continuous Improvement versus Audit Survival | p. 5 |
| Chapter 1 Introduction | p. 7 |
| What You Should Expect from this Book | p. 7 |
| Some Background on ISO 9000 | p. 8 |
| Benefits of ISO 9000 | p. 8 |
| Making ISO 9000 Work for You | p. 9 |
| Application to Service Businesses | p. 9 |
| What is ISO 9000? | p. 10 |
| Chapter 2 Provisions and Requirements | p. 13 |
| Levels of Registration | p. 13 |
| Management Responsibility | p. 17 |
| Management Responsibility: General Overview (5) | p. 18 |
| Customer Focus (5.2) | p. 21 |
| Quality Policy (5.3) | p. 22 |
| Quality Objectives and Quality Planning (5.4) | p. 23 |
| Administration (5.5) | p. 23 |
| Management Representative (5.5.3) | p. 23 |
| Quality Manual (5.5.5) | p. 23 |
| Control of Documents (5.5.6) | p. 24 |
| Control of Quality Records (5.5.7) | p. 32 |
| Management Review (5.6) | p. 33 |
| Resource Management (6) | p. 33 |
| Human Resources and Training (6.2.1, 6.2.2) | p. 33 |
| Facilities and Work Environment (6.3, 6.4) | p. 34 |
| Product Realization (7) | p. 35 |
| Planning of Realization Processes (7.1) | p. 35 |
| Customer-Related Processes (7.2) | p. 37 |
| Design and Development (7.3) | p. 40 |
| Purchasing (7.4) | p. 47 |
| Production and Service Operations (7.5) | p. 48 |
| Operations Control (7.5.1) | p. 48 |
| Identification and Traceability (7.5.2) | p. 50 |
| Customer Property (7.5.3) | p. 51 |
| Preservation of Product (7.5.4) | p. 51 |
| Validation of Processes (7.5.5) | p. 55 |
| Control of Measuring and Monitoring Devices (7.6) | p. 55 |
| Measurement, Analysis, and Improvement (8) | p. 59 |
| Planning (8.1) | p. 59 |
| Measurement and Monitoring (8.2) | p. 59 |
| Internal Audits (8.2.2) | p. 60 |
| Measurement of Processes (8.2.3) | p. 61 |
| Measurement of Product (8.2.4) | p. 61 |
| Control of Nonconformity (8.3) | p. 63 |
| Analysis of Data (8.4) | p. 64 |
| Improvement (8.5) | p. 68 |
| Chapter 3 QS-9000, Additional Provisions | p. 73 |
| Discussion Questions: Solutions | p. 79 |
| Management Responsibility: General | p. 79 |
| Control of Documents | p. 80 |
| Control of Quality Records | p. 81 |
| Resource Management | p. 82 |
| General Considerations: Process Control | p. 82 |
| Customer-Related Processes | p. 83 |
| Product Design | p. 83 |
| Production and Service Operations | p. 84 |
| Identification and Traceability | p. 84 |
| Preservation of Product | p. 85 |
| Control of Measuring, Inspection, and Test Equipment | p. 85 |
| Internal Audit | p. 86 |
| Measurement of Product or Service | p. 87 |
| Control of Nonconformity | p. 87 |
| Analysis of Data | p. 87 |
| Improvement | p. 88 |
| Appendix I Guidelines for Instructors and Trainers | p. 89 |
| Pre-Class Questionnaire | p. 89 |
| Appendix II Activity Initiation and Tracking System | p. 91 |
| Endnotes | p. 93 |
| References | p. 97 |
