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1. 
Cover image for Customer-driven operations : aligning quality tools and business processes for customer excellence
2. 
Cover image for The new age of innovation : driving co-created value through global networks
3. 
Cover image for The six fundamentals of success : the rules for getting it right for yourself and your organization
4. 
Cover image for Strategic six sigma : best practices from the executive suite
5. 
Cover image for The business analyzer and planner : the unique process for solving problems, finding opportunities and making better decisions every day
6. 
Cover image for Total Value Development : How to Drive Service Innovation