Integrating E-business models for government solutions : citizen-centric service oriented methodologies and processes

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Title:

Series:

Advances in electronic government research series (AEGR)

Advances in electronic government series

Publication Information:

Hershey PA : Information Science Reference, c2009

Physical Description:

xxii, 313 p. : ill. ; 29 cm.

ISBN:

9781605662404

9781605662411

Abstract:

"The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.

Subject Term:

Internet in public administration

Administrative agencies -- Customer services

Administrative agencies -- Management.

Executive departments -- Customer services

Added Author:

Chhabra, Susheel

Muneesh Kumar

Electronic Access:

Table of contents only http://www.loc.gov/catdir/toc/fy0903/2008031912.html

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010251314	JF1525.A8 I53 2009 f	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000010251315	JF1525.A8 I534 2009 f	Open Access Book	Folio Book	Searching... Unknown

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Summary

The expectations of citizens in delivery of services by government institutions have increased over the last decade. Although, governments all over the world are involved in transforming methodologies and processes to satisfy their stakeholders, still there are problems which are causing distress and waste of valuable resources. ""Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes"" provides a unique collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.