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Summary
Summary
With contributions from 26 leading KM practitioners, academicians, and information professionals, editors Srikantaiah and Koenig bridge the gap between two distinct perspectives, equipping information professionals with the tools to make a broader and more effective contribution in developing KM systems and creating a knowledge management culture within their organizations.
Reviews 1
Library Journal Review
The first concern of the editors in putting this book together was to teach knowledge management (KM) to graduate students in library and information science, business schools, records management, and related disciplines. In particular, the editors emphasized the social and cultural components of KM implementation. Unfortunately, the execution falls short of the vision. Although organized into five sections ("Overview of Knowledge Management," "Background & Issues," "Creating the Culture of Learning & Knowledge Sharing in the Organization," "Knowledge Management Tools," and "Knowledge Management Applications"), the contributions by 28 authors, the majority of them faculty members from schools of library and information science, result in a body of work that reads more like a series of loosely related journal articles, with repetition, unevenness of delivery, and lack of a coherent flow building to a strong conclusion. Several of the chapters are written in the first person, awkward in a textbook. The typeface chosen for sidebars and illustrations is an italic font that is difficult to read. A chapter on infomapping includes ten consecutive pages of illustrations, each with an average of three screen views from a Java program. In some cases, the illustrations are so small and complex that they are impossible to read, rendering ineffective the lesson they are constructed to teach. Despite the good intentions, this book will not contribute easily and directly to the construction of a KM framework in a business situation. Not recommended.ÄSusan S. DiMattia, "Library Hotline" & "Corporate Library Update" (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.
Table of Contents
| Preface and Acknowledgments | p. ix |
| Part I Overview | |
| Chapter 1 An Introduction to Knowledge Management | p. 3 |
| Chapter 2 Knowledge Management: A Faceted Overview | p. 7 |
| Part II Background and Issues | |
| Introductory Notes | p. 21 |
| Chapter 3 The Evolution of Knowledge Management | p. 23 |
| Chapter 4 From Information Management to Knowledge Management: Beyond the "Hi-Tech Hidebound" Systems | p. 37 |
| Chapter 5 Is Knowledge Management Really the Future for Information Professionals? | p. 63 |
| Chapter 6 Information Services and Productivity: A Backgrounder | p. 77 |
| Chapter 7 Key Challenges Facing the Evolution of Knowledge Management | p. 99 |
| Chapter 8 Ethics for Knowledge Management | p. 115 |
| Part III Knowledge Management-Creating the Culture of Learning and Knowledge Sharing in the Organization | |
| Introductory Notes | p. 135 |
| Chapter 9 Organizing to Know and to Learn: Reflections on Organization and Knowledge Management | p. 137 |
| Chapter 10 Knowledge Management and Building the Learning Organization | p. 161 |
| Chapter 11 Knowledge Markets: Cooperation Among Distributed Technical Specialists | p. 181 |
| Chapter 12 Tacit Knowledge and Quality Assurance Bridging the Theory-Practice Divide | p. 205 |
| Chapter 13 Knowledge Management: A Research Scientist's Perspective | p. 221 |
| Part IV Knowledge Management-The Tools | |
| Introductory Notes | p. 235 |
| Chapter 14 Telecommunications and Networks in Knowledge Management | p. 237 |
| Chapter 15 Internet Search Engines and Knowledge Management | p. 255 |
| Chapter 16 Information Technology in Support of Knowledge Management | p. 269 |
| Chapter 17 Knowledge Management and Vocabulary Control | p. 277 |
| Chapter 18 Informapping in Information Retrieval | p. 297 |
| Chapter 19 Information Coding in the Internet Environment | p. 319 |
| Chapter 20 Repackaging Information | p. 333 |
| Part V Knowledge Management-Application | |
| Introductory Notes | p. 349 |
| Chapter 21 Components of a Knowledge Strategy: Keys to Successful Knowledge Management | p. 351 |
| Chapter 22 From Library to Knowledge Center: The Evolution of a Technology InfoCenter | p. 365 |
| Chapter 23 Knowledge Management in the Health Sciences | p. 389 |
| Chapter 24 Knowledge Management: Can It Exist in a Law Office? | p. 405 |
| Chapter 25 The Intersection of Knowledge Management and Competitive Intelligence: Smartcards and Electronic Commerce | p. 419 |
| Chapter 26 Knowledge Management in Developing Countries | p. 443 |
| Chapter 27 Knowledge Counseling: The Concept, the Process, and Its Application | p. 459 |
| Chapter 28 Knowledge Management in Swedish Corporations: The Value of Information and Information Services | p. 481 |
| Part VI Appendices | |
| Appendix A A Course Syllabus for Knowledge Management (Business, Records Management, Library and Information Science Disciplines) | p. 503 |
| Appendix B A Comprehensive Bibliography on Knowledge Management | p. 511 |
| Appendix C Information-Driven Management: A Thematic Model | p. 540 |
| Appendix D About the Contributors | p. 557 |
| Index | p. 571 |
