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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
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Searching... | 30000010253416 | HF5415.1265 M33 2011 | Open Access Book | Book | Searching... |
Searching... | 30000010293941 | HF5415.1265 M33 2011 | Open Access Book | Book | Searching... |
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Summary
Summary
Today's Hottest Trends for On-the-Spot Marketing!
"A must read for media and marketers."
--Alan Cohen, CEO, OMD USA
"What do fish tacos, data storage, and disaster relief all have in common? Each has harnessed the power of marketing that amplifies via the real-time social web. These and many other case studies are part of this engaging new book that details strategies for marketers to understand, evolve, and profit in the social age."
--John Gerzema, Chief Insights Officer, Young & Rubicam, and coauthor of Spend Shift
"Understanding what's possible and how to use social media will be essential for every marketer; this book will hold your hand in this brave new world."
--John Miller, CMO, NBC Universal TV Group
"Like it or not, social media is here to stay. It needs to be understood, managed, and harnessed. This book tells you how. Read it!"
--Zhihang Chi, Ph.D., Vice President and General Manager, North America, Air China Limited
"Beverly Macy is a true innovator and thought leader in the field of social media marketing."
--Cathy Sandeen, Ph.D., MBA, Dean, UCLA Extension, University of California Los Angeles
About the Book
In an era when information travels at phenomenal speed along the "real-time Web," a brand can explode into popular culture overnight--and die just as quickly. As a marketer, how can you stay ahead of the curve? How do you control the chaos? Two words: Social Media.
With The Power of Real-Time Social Media Marketing , you'll learn how to take advantage of today's "fluid" business environment and develop innovative ways to meet market demands. And here's the best part: all your tools--Facebook, Twitter, YouTube, and other sites--are free!
Leading figures in the exciting new world of sophisticated social media marketing, Beverly Macy and Teri Thompson explain how you can use this global, real-time platform to change how consumers interact with your brand. They then present detailed case studies illustrating how top organizations and emerging brand giants have proven the remarkable effectiveness of social media marketing. Find out how:
The American Red Cross turned a single "tweet" into $33 million worth of donations to earthquake victims in Haiti Orange County Transportation Authority engaged citizens to participate in transportation planning and use DIRE CTV boosted customer loyalty and trust by finding and solving complaints in real time EMC transformed business processes by leveraging workforce social media proficiency and "open" behavior modelsMarketers no longer have the luxury of time to develop, test, and measure a brand. Use the lessons in The Power of Real-Time Social Media Marketing to launch your brand in a fixed amount of time, accurately measure the impact of your activities, and instantly adjust to any unforeseen events.
Author Notes
Beverly Macy is CEO and cofounder of Gravity Summit and managing partner of Y&M Partners. She teaches executive marketing courses for the UCLA Business and Management Extension Program. Macy lives in Beverly Hills, California.
Teri Thompson is a creative director at Gravity Summit and the president of Rocky Peak Enterprises, LLC. She served as media director for U2 singer Bono's (RED) campaign with Fortune 500 partners and held marketing and production positions at ABC, CBS, and NBC. Thompson lives in Simi Valley, California.
Table of Contents
Acknowledgments | p. xiii |
Preface | p. xv |
Chapter 1 Real-Time Marketing: The Now Lens | p. 1 |
Chapter 2 The Way We Communicate Has Changed Forever-Why Now? | p. 21 |
Chapter 3 The Power of Conversation and Engagement | p. 39 |
Chapter 4 Real-Time Marketing Strategies | p. 57 |
Chapter 5 Real-Time Marketing Case Stories: Lessons in Leadership | p. 87 |
The American Red Cross: One Tweet Turns into $33 Million for Haitian Relief | p. 90 |
USA Today: Publishing in Real-Time | p. 106 |
EMC: Real-Time in the Enterprise | p. 113 |
Orange County Transportation Authority: Transforming Government | p. 134 |
Wahoo's Fish Tacos: Community Building through Extreme Sports | p. 158 |
Mazda USA: Social Media Restart | p. 166 |
The Roxy Theatre: Entertainment and Business Revitalization through Customer Sharing and Social Media (or "How Social Media Saved the Sunset Strip!") | p. 175 |
DIRECTV: Customer Interaction Transforms Business | p. 183 |
Chapter 6 Analytics and Measurement | p. 193 |
Chapter 7 Viewing the Future of Real-Time Social Media: The Next Lens | p. 215 |
Notes | p. 235 |
Index | p. 237 |