Cover image for The five most important questions you will ever ask about your organization
Title:
The five most important questions you will ever ask about your organization
Publication Information:
New York : Jossey-Bass, 2008
Physical Description:
xx, 119 p. ; 21 cm.
ISBN:
9780470227565

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30000010196555 HD62.6 D78 2008 Open Access Book Book
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Summary

Summary

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

Peter Drucker's five questions are:

What is our Mission ? with Jim Collins Who is our Customer ? with Phil Kotler What does the Customer Value ? with Jim Kouzes What are our Results ? with Judith Rodin What is our Plan ? with V. Kasturi Rangan

These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be --how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.


Author Notes

Peter F. Drucker has been Clarke Professor of Social Science and Management at Claremont Graduate School in California since 1971.


Table of Contents

Peter F. DruckerPeter F. Drucker and Jim CollinsPeter F. Drucker and Philip KotlerPeter F. Drucker and Jim KouzesPeter F. Drucker and Judith RodinPeter F. Drucker and V. Kasturi RanganFrances Hesselbein
Forewordp. xi
About Peter F. Druckerp. xvii
Why Self-Assessment?p. 1
Question 1 What Is Our Mission?p. 11
Question 2 Who Is Our Customer?p. 23
Question 3 What Does the Customer Value?p. 37
Question 4 What Are Our Results?p. 49
Question 5 What Is Our Plan?p. 63
Transformational Leadershipp. 77
The Self-Assessment Processp. 83
Suggested Questions to Explorep. 87
Definitions of Termsp. 99
About the Contributorsp. 103
About the Leader to Leader Institutep. 107
Acknowledgmentsp. 109
Additional Resourcesp. 111
Indexp. 115