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1. 
Cover image for Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA health system
2. 
Cover image for TQM implementation issues : review and case study
3. 
Cover image for Research and concepts : a conceptual framework for TQM implementation for SMEs
4. 
Cover image for Total quality management implementation frameworks : comparison and review
5. 
Cover image for Critical success factors for total quality management implementation in small and medium enterprises
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Cover image for Success through quality : support guide for the journey to continuous improvement
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Cover image for On being world class
8. 
Cover image for Creating a world class quality organisation : 10 essentials for business success