Cover image for Introduction to service engineering
Title:
Introduction to service engineering
Publication Information:
New Jersey : John Wiley & Sons 2010
Physical Description:
xii, 659 p. : ill. ; 25 cm.
ISBN:
9780470382417
Subject Term:
Computer networks -- Management

Service industries -- Information technology

Customer service -- Information technology

Service-oriented architecture (Computer science)
Added Author:
Karwowski, Waldemar

Salvendy, Gavriel, 1938-

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 30000010214529 TK5105.5 I5734 2010 Open Access Book Book
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