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Summary
Summary
Understanding how to make the best of human skills and knowledge is essential in the design of technology and jobs, particularly where these involve decision-making and uncertainty. Recent developments have been made in naturalistic decision-making, distributed cognition and situational awareness, particularly with respect to aviation, transport and strategic planning, the nuclear industry and other high-risk industries.
Despite the integration of computer-based support systems in production scheduling in recent years, the reality is that most enterprises consist of reactive re-scheduling, involving a high degree of human involvement. It is often with the insight, knowledge and skills of people that scheduling skills can function with any degree of success.
Human Performance in Planning and Scheduling covers many industries, including clothing, steel, machine tools, paper/board, and the automobile industry. Using international case studies from various manufacturing industries, they highlight the fact that the human scheduler is a pivotal element in the scheduling process. Each section of the book includes an introduction with an overview of the material to follow, clearly identifying themes, discussion points and highlights inter-connections between the authors' work.
Table of Contents
Contributors | p. ix |
Preface | p. xiii |
Part I The Re-emergence of the Domain | p. 1 |
1. The Human Contribution to Planning, Scheduling and Control in Manufacturing Industry--Background and Context | p. 3 |
2. From Anecdotes to Theory: A Review of Existing Knowledge on Human Factors of Planning and Scheduling | p. 15 |
3. Lessons from the Factory Floor | p. 45 |
Part II Field Studies of Planners, Schedulers and Industrial Practice | p. 65 |
4. A Case Study of Scheduling Practice at a Machine Tool Manufacturer | p. 67 |
5. Making Sense of Scheduling: The Realities of Scheduling Practice in an Engineering Firm | p. 83 |
6. Boundaries of the Supervisory Role and their Impact on Planning and Control | p. 105 |
7. Lingering Amongst the Lingerie: An Observation-based Study into Support for Scheduling at a Garment Manufacturer | p. 135 |
8. Decision Support for Production Scheduling Tasks in Shops with Much Uncertainty and Little Autonomous Flexibility | p. 165 |
9. Human Factors in the Planning and Scheduling of Flexible Manufacturing Systems | p. 179 |
Part III Plans, Schedules and Computer Systems | p. 199 |
10. Design of a Knowledge-based Scheduling System for a Sheet Material Manufacturer | p. 201 |
11. Design and Implementation of an Effective Decision Support System: A Case Study in Steel Hot Rolling Mill Scheduling | p. 217 |
12. A Field Test of a Prototype Scheduling System | p. 231 |
13. Architecture and Interface Aspects of Scheduling Decision Support | p. 245 |
14. Designing and Using an Interactive MRP-CRP System Based on Human Responsibility | p. 281 |
Part IV Context and Environment for Planning, Scheduling and Control | p. 309 |
15. Assessing the Effectiveness of Manufacturing Information Systems | p. 311 |
16. Planning and Scheduling in the Batch Chemical Industry | p. 339 |
17. Engineering a Vehicle for World Class Logistics: From Paradox to Paradigm Shift on the Rover 75 | p. 355 |
18. A Socio-technical Approach to the Design of a Production Control System: Towards Controllable Production Units | p. 383 |
19. Planning and Scheduling in Secondary Work Systems | p. 411 |
Part V Defining the Future Research Domain | p. 449 |
20. Influencing Industrial Practice in Planning, Scheduling and Control | p. 451 |
Index | p. 463 |