Quality tools for managing construction projects

Title:

Personal Author:

Rumane, Abdul Razzak.

Series:

Industrial innovation series

Physical Description:

xxxiv, 381p. : ill. ; 24 cm.

ISBN:

9781466552142

Abstract:

"Quality tools and techniques are very important in developing a comprehensive project quality management system. Application of tools and techniques in construction projects have a great influence on cost effectiveness, results of construction projects, and achieving successful project performance. This book has been developed to provide significant information about usage and applications of various quality tools and techniques for managing a construction project as it moves through the different phases of the project life cycle"-- Provided by publisher.

Subject Term:

Building -- Quality control.

Building -- Superintendence.

Business education

TECHNOLOGY & ENGINEERING / Construction / General

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... Razak School	30000010306545	TH438.2 R863 2013	Open Access Book	Book	Searching... Unknown

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Summary

Dealing with such a multi-layered and fungible intangible as quality during the design and construction process is difficult for all parties involved. To the architect, quality means an appealing and enduring design, but to the builder, it means understandable documents that, when acted upon, lead to an enduring, well-made structure. To the owner, it is the end result: a building that is not only fit for the purpose, but a positive addition to its surroundings. Reconciling these seemingly contrasting priorities requires processes that are embedded not just at the project level, but within the entire enterprise with designer, builder, and owner committed to integrating quality into all their business processes.

Quality Tools for Managing Construction Projects not only details the importance of developing a comprehensive management system, but provides the tools and techniques required to do so. The book examines the usage and applications of tools and techniques in different phases of a construction project, focusing on plan quality, quality assurance, and quality control. Following the construction cycle, Dr. Rumane delineates the quality tools and their application, ending with the implementation of quality systems throughout the entire design and construction cycle.

The book demonstrates how these tools can help in planning, executing, monitoring, and controlling a project--evolving project management into a system that ensures project deliverables consistently meet the defined scope on schedule and within budget. The author's systems perspective recognizes and supports the ideal collaborative approach that modern design and construction projects need. Dr. Rumane then demonstrates that successful quality management is more than a series of handoffs between teams who've completed tasks.

Author Notes

Abdul Razzak Rumane

List of Illustrations	p. xv
List of Tables	p. xxi
Foreword	p. xxv
Acknowledgments	p. xxvii
About the Author	p. xxix
Introduction	p. xxxi
List of Abbreviations	p. xxxiii
1 Overview of Quality in Construction Projects	p. 1
1.1 Quality History	p. 1
1.2 Construction Projects	p. 5
1.3 Quality Definition for Construction Projects	p. 10
1.4 Construction Project Life Cycle	p. 13
1.5 Quality Standards	p. 17
1.6 Quality Management System	p. 20
1.7 Integrated Quality Management	p. 22
2 Quality Tools	p. 25
2.1 Introduction	p. 25
2.2 Quality Classic Tools	p. 26
2.2.1 Cause and Effect Diagram	p. 26
2.2.2 Check Sheet	p. 27
2.2.3 Control Chart	p. 28
2.2.4 Flowchart	p. 29
2.2.5 Histogram	p. 29
2.2.6 Pareto Chart	p. 30
2.2.7 Pie Chart	p. 30
2.2.8 Run Chart	p. 31
2.2.9 Scatter Diagram	p. 32
2.2.10 Stratification	p. 32
2.3 Management and Planning Tools	p. 34
2.3.1 Activity Network Diagram	p. 34
2.3.2 Affinity Diagram	p. 37
2.3.3 Interrelationship Digraph	p. 41
2.3.4 Matrix Diagram	p. 41
2.3.5 Prioritization Matrix	p. 43
2.3.6 Process Decision Program	p. 44
2.3.7 Tree Diagram	p. 44
2.4 Process Analysis Tools	p. 45
2.4.1 Benchmarking	p. 45
2.4.2 Cause and Effect Diagram	p. 47
2.4.3 Cost of Quality	p. 47
2.4.4 Critical to Quality	p. 48
2.4.5 Failure Mode and Effects Analysis (FMEA)	p. 48
2.4.6 5 Whys Analysis	p. 48
2.4.7 5W2H	p. 48
2.4.8 Process Mapping/Flowcharting	p. 51
2.5 Process Improvement Tools	p. 53
2.5.1 Root Cause Analysis	p. 53
2.5.2 PDCA Cycle	p. 53
2.5.3 SIPOC Analysis	p. 53
2.5.4 Six Sigma-DMAIC	p. 53
2.5.5 Failure Mode and Effects Analysis (FMEA)	p. 54
2.5.6 Statistical Process Control	p. 54
2.6 Innovation and Creative Tools	p. 56
2.6.1 Brainstorming	p. 56
2.6.2 Delphi Technique	p. 57
2.6.3 5W2H	p. 60
2.6.4 Mind Mapping	p. 60
2.6.5 Nominal Group Technique	p. 60
2.6.6 Six Sigma-DMADV	p. 61
2.6.7 TRIZ	p. 61
2.7 Lean Tools	p. 62
2.7.1 Cellular Design	p. 62
2.7.2 Concurrent Engineering	p. 63
2.7.3 5S	p. 63
2.7.4 Just in Time (JIT)	p. 64
2.7.5 Kanban	p. 64
2.7.6 Kaizen	p. 64
2.7.7 Mistake Proofing	p. 66
2.7.8 Outsourcing	p. 66
2.7.9 Poka Yoke	p. 67
2.7.10 Single Minute Exchange of Die (SMED)	p. 67
2.7.11 Value Stream Mapping	p. 68
2.7.12 Visual Management	p. 68
2.7.13 Waste Reduction	p. 68
2.8 Cost of Quality	p. 69
2.8.1 Introduction	p. 69
2.8.2 Categories of Costs	p. 69
2.8.3 Quality Cost in Construction	p. 70
2.9 Quality Function Deployment (QFD)	p. 72
2.10 Six Sigma	p. 74
2.10.1 Introduction	p. 74
2.10.2 Six Sigma Methodology	p. 75
2.10.2.1 Leadership Principles	p. 76
2.10.2.2 Six Sigma Team	p. 78
2.10.3 Analytic Tool Sets	p. 80
2.10.3.1 Ford Global 8D Tool	p. 80
2.10.3.2 DMADV Tool Set Phases	p. 80
2.10.3.3 DMAIC Tool	p. 81
2.10.3.4 DMADDD Tool	p. 81
2.11 TRIZ	p. 87
2.11.1 TRIZ Methodology	p. 87
2.11.2 Application of TRIZ	p. 89
2.11.3 TRIZ Process	p. 89
3 Quality Tools for Construction Projects	p. 91
3.1 Introduction	p. 91
3.2 Project Development	p. 91
3.3 Project Planning	p. 92
3.4 Project Monitoring and Control	p. 94
3.5 Quality Management	p. 96
3.5.1 Project Quality Management Plan	p. 99
3.6 Risk Management	p. 101
3.6.1 Construction Project Risks	p. 103
3.6.1.1 Risk Register	p. 104
3.6.2 Reduction in Construction Project Risks	p. 105
3.6.3 Monitoring and Controlling Project Risks	p. 112
3.7 Procurement/Contract Management	p. 112
3.7.1 Need Analysis	p. 121
3.7.2 Feasibility Study	p. 121
3.7.3 Project Delivery Systems	p. 122
3.7.4 Types of Contracts/Pricing	p. 125
3.7.5 Selection of Project Delivery Teams (Designer/ Consultant, Contractor)	p. 127
3.7.5.1 Request for Information (RFI)	p. 133
3.7.5.2 Request for Qualification (RFQ)/Prequalification Questionnaire (PQQ)	p. 137
3.7.5.3 Request for Proposal (RFP)	p. 137
3.7.5.4 Request for Quotation (RFQ)	p. 137
3.7.6 Contract Management	p. 143
3.7.6.1 Service Delivery Management	p. 145
3.7.6.2 Relationship Management	p. 146
3.7.6.3 Contract Administration	p. 146
3.7.7 Contract Closeout	p. 148
3.8 Safety Management	p. 148
3.8.1 Causes of Accidents	p. 149
3.8.2 Total Safety Management	p. 153
3.8.3 Safety Management Plan	p. 154
3.9 Quality Assessment/Measurement	p. 155
3.9.1 Internal Quality System	p. 157
3.9.1.1 Quality Assessment by Designer	p. 157
3.9.1.2 Quality Assessment by Contractor	p. 157
3.9.2 External Quality System	p. 157
3.10 Training and Development	p. 164
3.10.1 Needs Assessment	p. 167
3.10.1.1 Organizational Objectives	p. 168
3.10.1.2 Occupational Objectives	p. 168
3.10.1.3 Individual Objectives	p. 168
3.10.1.4 Data Collection	p. 169
3.10.2 Development	p. 169
3.10.3 Training Implementation	p. 170
3.10.4 Assessment	p. 170
3.10.5 Follow-up	p. 171
3.11 Customer Satisfaction	p. 172
4 Application of Construction Tools in Construction Projects	p. 181
4.1 Construction Projects	p. 181
4.2 Project Inception	p. 181
4.2.1 Identification of Need	p. 182
4.2.2 Feasibility Study	p. 182
4.2.3 Selection of Project Delivery System	p. 184
4.3 Conceptual Design	p. 185
4.3.1 Client Brief (Terms of Reference)	p. 185
4.3.2 Identification of Project Team (Designer)	p. 188
4.3.2.1 Project Team (Designer) Organization	p. 188
4.3.3 Data Collection	p. 190
4.3.4 Owner/Client Requirements	p. 192
4.3.5 Development of Alternatives	p. 196
4.3.5.1 Functional/Technical	p. 197
4.3.5.2 Time Schedule	p. 200
4.3.5.3 Financial Implication/Resources	p. 200
4.3.6 Development of Concept Design	p. 202
4.3.6.1 Concept Design Deliverables	p. 204
4.3.7 Cost of Quality during Design Phase	p. 205
4.4 Schematic Design	p. 207
4.4.1 Schematic Design Deliverables	p. 209
4.4.2 General Scope of Work/Basic Design	p. 212
4.4.3 Regulatory Approval	p. 212
4.4.4 Schedule	p. 213
4.4.5 Budget	p. 213
4.4.6 Contract Terms and Conditions	p. 213
4.4.7 Value Engineering Study	p. 214
4.5 Design Development	p. 214
4.5.1 Detail Design of the Works	p. 216
4.5.1.1 Design Quality Check	p. 218
4.5.2 Regulatory/Authorities' Approval	p. 227
4.5.3 Contract Documents and Specifications	p. 228
4.5.3.1 Particular Specifications	p. 228
4.5.4 Detail Plan	p. 229
4.5.5 Budget	p. 229
4.5.6 Cash Flow	p. 231
4.5.7 Final Design	p. 231
4.5.8 Six Sigma DMADV Tool for Design Development	p. 231
4.6 Construction Documents	p. 233
4.7 Bidding/Tendering	p. 233
4.8 Construction	p. 236
4.8.1 Supervision Team	p. 236
4.8.2 Mobilization	p. 240
4.8.2.1 Communication System	p. 241
4.8.2.2 Responsibility Matrix	p. 242
4.8.2.3 Selection of Subcontractor	p. 242
4.8.3 Execution of Works	p. 252
4.8.3.1 Materials and Shop Drawing Submittals	p. 252
4.8.3.2 Contractor's Quality Control Plan (CQCP)	p. 258
4.8.3.3 Method Statement	p. 261
4.8.4 Planning and Scheduling	p. 261
4.8.4.1 Six Sigma for Development of Construction Schedule	p. 271
4.8.5 Management Resources/Procurement	p. 273
4.8.5.1 Project Core Team Members	p. 273
4.8.5.2 Equipment Schedule	p. 274
4.8.5.3 Procurement	p. 275
4.8.6 Monitoring and Control	p. 277
4.8.6.1 Cost Control	p. 279
4.8.6.2 Work Progress	p. 287
4.8.6.3 Quality Control	p. 299
4.8.6.4 Site Safety	p. 311
4.8.7 Inspection	p. 315
4.9 Testing, Commissioning, and Handover	p. 316
4.10 Operation and Maintenance	p. 316
4.10.1 Categories of Maintenance	p. 320
4.10.1.1 Preventive Maintenance	p. 320
4.10.1.2 Scheduled Maintenance	p. 320
4.10.1.3 Breakdown Maintenance	p. 321
4.10.1.4 Routine Maintenance	p. 321
4.10.1.5 Replacement of Obsolete Items	p. 321
4.10.1.6 Predictive Testing and Inspection	p. 322
4.10.2 O&M Program	p. 322
4.11 Assessment of Quality	p. 323
4.11.1 Assessment Categories	p. 324
4.11.1.1 Cost of Poor Quality	p. 324
4.11.1.2 Organization's Standing in the Marketplace	p. 325
4.11.1.3 Quality Cultures in the Organization	p. 325
4.11.1.4 Operation of Quality Management System	p. 326
4.11.2 Self-Assessment	p. 326
Appendix A Application of Six Sigma DMADV Tool to Develop Designs for Construction Projects (Buildings)	p. 327
Appendix B Application of Six Sigma DMADV Tool in Development of Contractor's Construction Schedule	p. 341
Appendix C Application of Six Sigma DMAIC Tool in Construction Projects	p. 361
Bibliography	p. 373
Index	p. 375

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Summary

Summary

Author Notes

Table of Contents