Customer-driven operations : aligning quality tools and business processes for customer excellence

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Publication Information:

New York, NY : McGraw-Hill, 2009

Physical Description:

xiv, 272 p. : ill. ; 24 cm.

ISBN:

9780071608312

Subject Term:

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010198336	HD31 A46 2009	Open Access Book	Book	Searching... Unknown