Organizational communication

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004124115	HD30.3 P34 1994	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000005026749	HD30.3 H363 1998	Open Access Book	Book	Searching... Unknown

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Summary

A comprehensive survey of organizational communicating, with theory and application.

Preface	p. xi
Part I The Study of Organizational Communication
1 Organizational Communication: Underlying Concepts	p. 1
Alternative Views	p. 2
Impact of World Views on Definitions and Analyses	p. 11
Implications for Organizational Behavior	p. 12
Summary	p. 14
References	p. 14
2 The Nature of Organizational Communication: Why People Study Organizational Communication	p. 16
Definition of Communication	p. 17
Information as Message--Displays	p. 19
The Fallacy of Meaning Transfer	p. 19
A Communication Unit	p. 21
A Functional Definition of Organizational Communication	p. 21
An Interpretive Definition of Organizational Communication	p. 22
A Subjectivist's Reminder	p. 23
Direction of Text	p. 24
Summary	p. 25
References	p. 25
Part II Organization Theories
3 Classical Structural Theory	p. 27
Social Organization	p. 27
Formal Organization	p. 29
Characteristics of a Weberian Bureaucracy	p. 29
Positional Communication and Informal Contacts	p. 31
Taylor's Scientific Management	p. 32
Summary	p. 35
A Subjectivist's Reminder	p. 35
References	p. 37
4 Transitional Theories	p. 38
Behavioral Theories	p. 38
Systems Theories	p. 42
Summary	p. 48
A Subjectivist's Reminder	p. 48
References	p. 51
5 Contemporary Theories: Toward Subjectivism	p. 53
Weick's Theory of Organizing	p. 54
A Cultural Theory of Organization	p. 59
Organizational Culture as Sense Making	p. 64
Summary	p. 71
References	p. 72
Part III Organizational Communication Issues
6 Organizational Communication and Motivation: X-Efficiency and Communication	p. 75
A Concept of Motivation	p. 76
Differences between Supervisors and Employees on What Motivates Workers	p. 78
Theories of Motivation	p. 79
Deficiency Theories of Motivation	p. 80
Expectations Theory and Motivation	p. 83
Perceptions Theory of Motivation	p. 85
A Subjectivist's Reminder	p. 91
Summary	p. 93
Work Perceptions Profile	p. 94
References	p. 97
7 Organizational Communication Climate	p. 99
Communication Climate	p. 99
Importance of Climate	p. 100
How Organizational Communication Climate Develops	p. 101
Analyzing Communication Climate	p. 107
Communication Climate Inventory (CCI)	p. 108
Organizational Communication Satisfaction	p. 112
Summary	p. 114
A Subjectivist's Reminder	p. 114
References	p. 115
8 The Flow of Information in Organizations	p. 117
The Nature of Flow	p. 117
Simultaneous Message Dissemination	p. 118
Serial Message Dissemination	p. 119
Patterns of Information Flow	p. 120
The Directions of Information Flow	p. 126
Downward Communication	p. 127
Upward Communication	p. 130
Horizontal Communication	p. 133
Cross-Channel Communication	p. 135
Informal, Personal, or Grapevine Communication	p. 136
Relationships	p. 138
Interpersonal Relationships	p. 138
Positional Relationships	p. 139
Serial Relationships	p. 143
Some Current Issues	p. 145
Summary	p. 147
A Subjectivist's Reminder	p. 147
References	p. 151
9 Information Technology In Organizations	p. 156
The Problem	p. 156
Forecast	p. 160
Summary	p. 168
References	p. 169
10 Power and Empowerment in the Organization	p. 171
Power Concepts and Organization	p. 172
Organizational Communication Dynamics	p. 175
Communication and the Empowerment Process	p. 179
Communication and Exercising Power	p. 182
Summary	p. 184
A Subjectivist's Reminder	p. 185
References	p. 185
11 Communication, Leadership and Operating Skills	p. 187
The Meaning and Goals of Leadership	p. 187
Assumptions About People That Underlie Styles of Leadership	p. 188
Models of Leadership Styles	p. 189
Communicative Behaviors and Leadership Styles	p. 197
Operating Styles	p. 202
Summary	p. 206
A Subjectivist's Reminder	p. 206
References	p. 208
12 Teams and Groups	p. 210
Revolution in Progress	p. 210
The Work or the Group	p. 211
Group Formation and Development	p. 212
Group Dynamics	p. 216
Problem-Solving Processes	p. 220
Summary	p. 230
References	p. 231
13 Stress, Conflict, and Organizational Communication	p. 232
Stress: A Definition	p. 233
Strategies	p. 235
Communicative Strategy 1 Strengthen Hope	p. 240
Communicative Strategy 2 Connectedness	p. 242
Communicative Strategy 3 Mindfulness	p. 242
Communicative Strategy 4 Hardiness	p. 244
Communicative Strategy 5 Forgiveness	p. 246
Conflict	p. 249
Conflict and Intergroup Process	p. 252
Summary	p. 254
A Subjectivist's Reminder	p. 254
References	p. 255
Part IV Change in Individuals and Organizational Systems
14 Individual Analysis and Change	p. 259
Definition of Analysis	p. 259
The Process of Analysis	p. 261
Approaches to Documenting Human Resource Concerns	p. 266
Five Approaches to Individual Change	p. 281
Behavioral Theory	p. 284
Achievement Theory	p. 290
Positional Theory	p. 292
Experiential Theory	p. 294
Training Design Model	p. 302
How to Conduct a Training Session	p. 316
Evaluation of Training	p. 317
Summary	p. 318
References	p. 319
15 Systems Analysis and Change	p. 322
Interpretive Methods of Analysis	p. 322
Functional Methods of Analysis	p. 329
Strategies and Intervention for Improving Systems Effectiveness	p. 344
Conditions, Possibilities, Steps, and Costs	p. 345
Summary	p. 352
References	p. 352
Part V Careers and Ethical Issues
16 Where Do You Use Organizational Communication Theory and Methods?	p. 356
Where Communication Majors Find Employment!	p. 357
General Management Careers	p. 361
Ethical Issues in Organizations	p. 362
Ethical Guidelines	p. 365
Summary	p. 366
References	p. 366
Appendix	p. 367
Organizational Communication Profile	p. 367
Index	p. 373

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