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Searching... | 30000010025625 | HD58.7 J62 2003 | Open Access Book | Book | Searching... |
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Summary
Summary
"WorldCom. Enron. Tyco. Shocking accusations of dishonesty and silent complicity have dominated headlines recently, and cost the American economy trillions of dollars. Clearly, dishonesty doesn't pay.
Drawing from these stories, as well as from more positive ones, Absolute Honesty shows how to establish and maintain a culture where honest communication is the norm, and employees can speak openly without fear of retribution. The book illustrates the impact that truthfulness and accountability can have on organizations, attacking the sort of passivity that allows little lies to grow into giant disasters.
Structured around the Six Laws of Absolute Honesty, this insightful book goes beyond simply extolling the virtues of ethics to provide a template managers can use to maintain an environment of healthy debate. It also contains a toolbox of techniques anyone can apply to improve his or her ability to confront and resolve difficult issues.
Companies can reap huge benefits from cultivating an atmosphere of trust. Absolute Honesty is an important, timely book that provides readers with the tools and strategies to establish a culture in which communication thrives and results speak for themselves."
Author Notes
Larry Johnson (Scottsdale, Arizona) is a consultant and a Certified Speaking Professional who has addressed more than 2,000 audiences throughout the world. He is a principal partner in the consulting firm Corporate Culture Strategies
Bob Phillips (Bend, Oregon) has more than 30 years of experience in human resources. He is a principal partner in the consulting firm Corporate Culture Strategies
Reviews 1
Choice Review
One has to applaud a book that provides a template by which companies can operate both ethically and profitably. Experienced in human resource management and consulting, the authors offer a framework for honest and ethical corporate behavior, supported by an impressively documented variety of anecdotal examples. Stories about real people making real choices are an effective and engaging means of enlivening theoretical precepts. That many of these stories feature bad guys such as Kenneth Lay and Jeffrey Skilling from Enron and good guys such as Andy Grove from Intel adds to their currency. Nevertheless, this reviewer fears that many readers will start but never finish this book because of its PowerPoint presentation format. Almost every chapter begins with a bulleted list, followed by sections expanding on each bullet with a series of examples in story form. Although the format is attractive and easy to follow, and the stories--especially those at the beginning of the book--are timely, the repetitive structure makes it difficult for the reader to see how laws 5 or 6 differ from those that came before. Primarily of the "airplane reading" genre, this book could also be useful to undergraduate business students writing papers based on secondary sources. ^BSumming Up: Recommended. Upper-division undergraduate and practitioner collections. M. S. Myers Carnegie-Mellon University
Table of Contents
Acknowledgments | p. vii |
Part 1 The Challenge | p. 1 |
Chapter 1 The Naked Truth | p. 3 |
The Kumbaya Syndrome | p. 4 |
It Ain't Easy | p. 7 |
Cultures of Integrity | p. 9 |
Compelling Brands | p. 10 |
Competitive Advantages | p. 12 |
Productive Workforces | p. 13 |
Consistent Leadership | p. 16 |
Positive Morale | p. 18 |
Chapter 2 A Culture of Absolute Honesty | p. 22 |
What Is Corporate Culture? | p. 24 |
Common Behavior Patterns | p. 25 |
Organizational Values and Beliefs | p. 29 |
Personal Attitudes and Assumptions | p. 37 |
Embarking on the Transformation | p. 40 |
The Formula for Effective Change | p. 42 |
The Transformation Process | p. 46 |
The Six Laws of Absolute Honesty | p. 49 |
Part 2 The Six Laws of Absolute Honesty | p. 53 |
Chapter 3 Absolute Honesty Law #1: Tell the Truth | p. 55 |
Tell the Truth: You Create Trust | p. 56 |
Tell the Truth: You Do the Right Thing | p. 57 |
Tell the Truth: You Discover It's Rarely as Painful as You Think | p. 58 |
Tell the Truth: You Pay a Higher Price for Lying | p. 60 |
Tell the Truth: You Get It Behind You | p. 62 |
Tell the Truth: You Keep Things Simple | p. 65 |
Eight Great Fears of Telling the Truth | p. 66 |
Fear Kills the Soul | p. 78 |
No Excuse for Abuse | p. 79 |
Fear No Truth | p. 80 |
Chapter 4 Absolute Honesty Law #2: Tackle the Problem | p. 82 |
Step 1 Do Your Homework | p. 83 |
Step 2 Open the Debate | p. 90 |
Step 3 Open Your Ears | p. 96 |
Step 4 Open Your Mouth | p. 100 |
Step 5 Open Your Mind | p. 103 |
Step 6 Close the Deal | p. 108 |
Chapter 5 Absolute Honesty Law #3: Disagree and Commit | p. 111 |
Speak Up and Disagree | p. 113 |
What Leaders Can Do to Encourage Disagreement | p. 120 |
Stop Whining and Commit | p. 127 |
What Leaders Can Do to Encourage Commitment | p. 135 |
Creating a Cultural Norm of Disagree and Commit | p. 139 |
The Brutal Facts of Greatness | p. 141 |
Chapter 6 Absolute Honesty Law #4: Welcome the Truth | p. 143 |
Defensiveness: The Enemy of Honesty | p. 145 |
Reasons for Defensiveness | p. 151 |
Moving from "Attack and Defend" to "Discuss and Solve" | p. 165 |
Minimizing Defensiveness in Others | p. 168 |
Removing the Great Wall | p. 174 |
Chapter 7 Absolute Honesty Law #5: Reward the Messenger | p. 176 |
Blatant Retribution | p. 178 |
Intentional but Subtle Retribution | p. 179 |
Unintentional Retribution | p. 181 |
Disconfirming Messages | p. 184 |
Perception Can Be Reality | p. 189 |
Sleazy, Wacko, Bizarre Management Practices | p. 190 |
Manager's Code of Conduct | p. 192 |
Truth on a Napkin | p. 201 |
Chapter 8 Absolute Honesty Law #6: Build a Platform of Integrity | p. 203 |
Focus on What's Important | p. 208 |
It Starts with Leadership | p. 209 |
Leadership Obsession = Organizational Infection | p. 213 |
Create a Platform of Integrity | p. 214 |
Build Your Platform on Ethical Tenets | p. 217 |
Noninstrumental Ethics | p. 219 |
Why Noninstrumental Ethics? | p. 220 |
Establish an Ethical Foundation | p. 224 |
Applying the Five Tenets to Up-Selling | p. 227 |
No Easy Answers | p. 228 |
Create and Stick to a Platform of Integrity | p. 229 |
Base Your Platform of Integrity on Solid Ethics | p. 230 |
Live by Your Platform of Integrity | p. 233 |
Developing the Tenets and the Platform | p. 235 |
Ethics and Profitability | p. 239 |
Toward an Ethical Culture | p. 240 |
Part 3 Where Do We Go from Here? | p. 243 |
Chapter 9 Building an Ethical Infrastructure | p. 245 |
Leadership | p. 246 |
Philosophy | p. 247 |
Communication | p. 248 |
Training | p. 249 |
Rewards and Consequences | p. 250 |
Small Businesses Too | p. 252 |
Don't Forget Good Judgment | p. 253 |
No Guarantee, but ... | p. 254 |
Chapter 10 Key Points to Help Your Implementation Efforts | p. 255 |
The Naked Truth | p. 256 |
A Culture of Absolute Honesty | p. 258 |
Absolute Honesty Law #1 Tell the Truth | p. 262 |
Absolute Honesty Law #2 Tackle the Problem | p. 265 |
Absolute Honesty Law #3 Disagree and Commit | p. 267 |
Absolute Honesty Law #4 Welcome the Truth | p. 270 |
Absolute Honesty Law #5 Reward the Messenger | p. 273 |
Absolute Honesty Law #6 Build a Platform of Integrity | p. 276 |
Notes | p. 279 |
Index | p. 287 |