Cover image for Absolute honesty : building a corporate culture that values straight talk and rewards integrity
Title:
Absolute honesty : building a corporate culture that values straight talk and rewards integrity
Personal Author:
Publication Information:
New York : AMACOM, 2003
ISBN:
9780814407813
Added Author:

Available:*

Library
Item Barcode
Call Number
Material Type
Item Category 1
Status
Searching...
30000010025625 HD58.7 J62 2003 Open Access Book Book
Searching...
Searching...
30000010025624 HD58.7 J62 2003 Open Access Book Book
Searching...

On Order

Summary

Summary

"WorldCom. Enron. Tyco. Shocking accusations of dishonesty and silent complicity have dominated headlines recently, and cost the American economy trillions of dollars. Clearly, dishonesty doesn't pay.

Drawing from these stories, as well as from more positive ones, Absolute Honesty shows how to establish and maintain a culture where honest communication is the norm, and employees can speak openly without fear of retribution. The book illustrates the impact that truthfulness and accountability can have on organizations, attacking the sort of passivity that allows little lies to grow into giant disasters.

Structured around the Six Laws of Absolute Honesty, this insightful book goes beyond simply extolling the virtues of ethics to provide a template managers can use to maintain an environment of healthy debate. It also contains a toolbox of techniques anyone can apply to improve his or her ability to confront and resolve difficult issues.

Companies can reap huge benefits from cultivating an atmosphere of trust. Absolute Honesty is an important, timely book that provides readers with the tools and strategies to establish a culture in which communication thrives and results speak for themselves."


Author Notes

Larry Johnson (Scottsdale, Arizona) is a consultant and a Certified Speaking Professional who has addressed more than 2,000 audiences throughout the world. He is a principal partner in the consulting firm Corporate Culture Strategies
Bob Phillips (Bend, Oregon) has more than 30 years of experience in human resources. He is a principal partner in the consulting firm Corporate Culture Strategies


Reviews 1

Choice Review

One has to applaud a book that provides a template by which companies can operate both ethically and profitably. Experienced in human resource management and consulting, the authors offer a framework for honest and ethical corporate behavior, supported by an impressively documented variety of anecdotal examples. Stories about real people making real choices are an effective and engaging means of enlivening theoretical precepts. That many of these stories feature bad guys such as Kenneth Lay and Jeffrey Skilling from Enron and good guys such as Andy Grove from Intel adds to their currency. Nevertheless, this reviewer fears that many readers will start but never finish this book because of its PowerPoint presentation format. Almost every chapter begins with a bulleted list, followed by sections expanding on each bullet with a series of examples in story form. Although the format is attractive and easy to follow, and the stories--especially those at the beginning of the book--are timely, the repetitive structure makes it difficult for the reader to see how laws 5 or 6 differ from those that came before. Primarily of the "airplane reading" genre, this book could also be useful to undergraduate business students writing papers based on secondary sources. ^BSumming Up: Recommended. Upper-division undergraduate and practitioner collections. M. S. Myers Carnegie-Mellon University


Table of Contents

Acknowledgmentsp. vii
Part 1 The Challengep. 1
Chapter 1 The Naked Truthp. 3
The Kumbaya Syndromep. 4
It Ain't Easyp. 7
Cultures of Integrityp. 9
Compelling Brandsp. 10
Competitive Advantagesp. 12
Productive Workforcesp. 13
Consistent Leadershipp. 16
Positive Moralep. 18
Chapter 2 A Culture of Absolute Honestyp. 22
What Is Corporate Culture?p. 24
Common Behavior Patternsp. 25
Organizational Values and Beliefsp. 29
Personal Attitudes and Assumptionsp. 37
Embarking on the Transformationp. 40
The Formula for Effective Changep. 42
The Transformation Processp. 46
The Six Laws of Absolute Honestyp. 49
Part 2 The Six Laws of Absolute Honestyp. 53
Chapter 3 Absolute Honesty Law #1: Tell the Truthp. 55
Tell the Truth: You Create Trustp. 56
Tell the Truth: You Do the Right Thingp. 57
Tell the Truth: You Discover It's Rarely as Painful as You Thinkp. 58
Tell the Truth: You Pay a Higher Price for Lyingp. 60
Tell the Truth: You Get It Behind Youp. 62
Tell the Truth: You Keep Things Simplep. 65
Eight Great Fears of Telling the Truthp. 66
Fear Kills the Soulp. 78
No Excuse for Abusep. 79
Fear No Truthp. 80
Chapter 4 Absolute Honesty Law #2: Tackle the Problemp. 82
Step 1 Do Your Homeworkp. 83
Step 2 Open the Debatep. 90
Step 3 Open Your Earsp. 96
Step 4 Open Your Mouthp. 100
Step 5 Open Your Mindp. 103
Step 6 Close the Dealp. 108
Chapter 5 Absolute Honesty Law #3: Disagree and Commitp. 111
Speak Up and Disagreep. 113
What Leaders Can Do to Encourage Disagreementp. 120
Stop Whining and Commitp. 127
What Leaders Can Do to Encourage Commitmentp. 135
Creating a Cultural Norm of Disagree and Commitp. 139
The Brutal Facts of Greatnessp. 141
Chapter 6 Absolute Honesty Law #4: Welcome the Truthp. 143
Defensiveness: The Enemy of Honestyp. 145
Reasons for Defensivenessp. 151
Moving from "Attack and Defend" to "Discuss and Solve"p. 165
Minimizing Defensiveness in Othersp. 168
Removing the Great Wallp. 174
Chapter 7 Absolute Honesty Law #5: Reward the Messengerp. 176
Blatant Retributionp. 178
Intentional but Subtle Retributionp. 179
Unintentional Retributionp. 181
Disconfirming Messagesp. 184
Perception Can Be Realityp. 189
Sleazy, Wacko, Bizarre Management Practicesp. 190
Manager's Code of Conductp. 192
Truth on a Napkinp. 201
Chapter 8 Absolute Honesty Law #6: Build a Platform of Integrityp. 203
Focus on What's Importantp. 208
It Starts with Leadershipp. 209
Leadership Obsession = Organizational Infectionp. 213
Create a Platform of Integrityp. 214
Build Your Platform on Ethical Tenetsp. 217
Noninstrumental Ethicsp. 219
Why Noninstrumental Ethics?p. 220
Establish an Ethical Foundationp. 224
Applying the Five Tenets to Up-Sellingp. 227
No Easy Answersp. 228
Create and Stick to a Platform of Integrityp. 229
Base Your Platform of Integrity on Solid Ethicsp. 230
Live by Your Platform of Integrityp. 233
Developing the Tenets and the Platformp. 235
Ethics and Profitabilityp. 239
Toward an Ethical Culturep. 240
Part 3 Where Do We Go from Here?p. 243
Chapter 9 Building an Ethical Infrastructurep. 245
Leadershipp. 246
Philosophyp. 247
Communicationp. 248
Trainingp. 249
Rewards and Consequencesp. 250
Small Businesses Toop. 252
Don't Forget Good Judgmentp. 253
No Guarantee, but ...p. 254
Chapter 10 Key Points to Help Your Implementation Effortsp. 255
The Naked Truthp. 256
A Culture of Absolute Honestyp. 258
Absolute Honesty Law #1 Tell the Truthp. 262
Absolute Honesty Law #2 Tackle the Problemp. 265
Absolute Honesty Law #3 Disagree and Commitp. 267
Absolute Honesty Law #4 Welcome the Truthp. 270
Absolute Honesty Law #5 Reward the Messengerp. 273
Absolute Honesty Law #6 Build a Platform of Integrityp. 276
Notesp. 279
Indexp. 287