Systematic process improvement using ISO 9001:2000 and CMMI

ISO 9001 is known throughout the world as the gold standard for quality process improvement, but quality assurances experts are also discovering the power of CMMI (Capability Maturity Model Integration). This text explores how these two models can be used together to improve process quality by quantum leaps. It shows how organizations can streamline their quality process improvement programmes by capitalizing on the similarities both models share while minimizing their differences. The authors demonstrate that organizations can save valuable resources and money as they improve quality by moving towards both ISO 9001:2000 and CMMI compliance certification.

Author Notes

Boris Mutafelija holds a Dipl.Ing degree in electrical engineering from the University of Zagreb, Croatia and an M.A. in applied mathematics from the University of Pittsburgh.

He is a manager for BearingPoint (formerly KPMG Consulting) in McLean VA. A frequent presenter at major conferences.

050

Foreword	p. xi
Preface	p. xv
Acknowledgments	p. xix
1 Introduction	p. 1
1.1 Role of frameworks in developing process improvement strategies	p. 4
1.2 Process improvement approaches	p. 5
1.3 Syngergy	p. 7
References	p. 11
2 Process Improvement	p. 13
2.1 Why worry about process improvement?	p. 13
2.2 Why is process improvement so difficult?	p. 14
2.3 Typical process improvement approaches	p. 15
2.3.1 Plan-Do-Check-Act	p. 16
2.3.2 ISO 15504, Part 7	p. 17
2.3.3 IDEAL	p. 21
2.3.4 Evolutionary spiral process	p. 24
2.3.5 ISO 9004:2000	p. 26
2.3.6 Brute force	p. 27
2.4 Summary	p. 27
References	p. 29
3 Framework Introduction	p. 31
3.1 Relationships between frameworks and process improvement approaches	p. 31
3.2 ISO 9001:1994	p. 34
3.3 CMM for software	p. 35
3.3.1 CMM structure	p. 38
3.3.2 Key process areas	p. 40
3.4 ISO TR 15504	p. 43
3.5 EIA/IS-731	p. 47
3.6 FAA-iCMM	p. 53
3.7 Summary	p. 56
References	p. 57
4 Revised Frameworks: ISO 9001:2000 and the CMMI	p. 59
4.1 ISO 9001:2000	p. 59
4.1.1 Quality management principles	p. 61
4.1.2 Process approach and system approach to management	p. 65
4.1.3 ISO 9001:2000 requirements	p. 66
4.2 CMMI	p. 78
4.2.1 New to CMMI version 1.1	p. 80
4.2.2 Model representations	p. 81
4.2.3 Maturity versus capability levels	p. 81
4.2.4 Institutionalization	p. 83
4.2.5 Generic Goals and Generic Practices	p. 86
4.2.6 Process Areas	p. 98
References	p. 118
5 ISO 9001:2000 and CMMI Synergy	p. 121
5.1 Commonalities	p. 129
5.2 Differences	p. 131
5.3 Strengths	p. 132
5.4 Weaknesses	p. 133
5.5 Synergy	p. 134
5.5.1 Institutionalization	p. 135
5.5.2 Process areas and their specific practices	p. 136
5.5.3 Relationship between ISO and the CMMI	p. 149
5.6 Summary of ISO requirements not covered by the CMMI	p. 151
References	p. 152
6 Transitioning from Legacy Standards	p. 153
6.1 Differences between the CMM and CMMI	p. 155
6.1.1 Institutionalization	p. 155
6.1.2 Maturity level 2 PAs	p. 161
6.1.3 Maturity level 3 PAs	p. 166
6.1.4 Maturity level 4 PAs	p. 171
6.1.5 Maturity level 5 PAs	p. 172
6.1.6 Continuous CMMI representation: concept of threads	p. 173
6.2 Differences between ISO 9001:1994 and ISO 9001:2000	p. 175
6.3 Transitioning from the CMM to the CMMI	p. 177
6.3.1 Basic approach--no previous process improvement experience	p. 180
6.3.2 Transitioning from CMM maturity level 2 to CMMI maturity level 2	p. 192
6.3.3 Transitioning from CMM maturity level 3 to CMMI maturity level 3	p. 196
6.3.4 Transitioning from CMM maturity level 2 to CMMI maturity level 3	p. 198
6.4 Transitioning from ISO 9001:1994 to ISO 9001:2000	p. 201
References	p. 204
7 Approaches Using ISO-CMMI Synergy	p. 205
7.1 Process improvement	p. 205
7.2 First phase: Initiating	p. 206
7.3 Second phase: Diagnosing	p. 207
7.4 Third phase: Establishing	p. 209
7.4.1 Process improvement approaches	p. 209
7.4.2 Potential transition cases	p. 211
7.4.3 Process improvement planning	p. 234
7.5 Fourth phase: Acting	p. 235
7.6 Fifth phase: Learning	p. 236
References	p. 237
8 Appraisal/Registration	p. 239
8.1 SCAMPI	p. 240
8.1.1 Some history	p. 240
8.1.2 SCAMPI overview	p. 242
8.2 ISO 9001:2000 registration process	p. 252
8.3 TickIT	p. 258
8.4 Using SCAMPI to prepare for ISO 9001:2000 registration	p. 260
8.5 Summary	p. 261
References	p. 261
9 Document Mapping	p. 263
9.1 Mapping: ISO 9001:2000 to the CMMI	p. 264
9.2 Inverse mapping: CMMI to ISO 9001:2000	p. 268
References	p. 281
Acronyms	p. 283
About the Authors	p. 287
Index	p. 289

Available:*

On Order

Summary

Summary

Author Notes

Table of Contents