Cover image for Collaborative process improvement : with examples from the software world
Title:
Collaborative process improvement : with examples from the software world
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Publication Information:
Hoboken, NJ : John Wiley & Sons, 2007
ISBN:
9780470084601
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30000010139600 HD9696.63.A2 Y42 2007 Open Access Book Book
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Summary

Summary

This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization's day-to-day processes at every level.


Author Notes

Celeste LaBrunda Yeakley is an organizational leader with more than twenty years of experience in software/systems engineering and process improvement. Her career has spanned small to large companies including Motorola, Dialogic Corp. Dell Inc., and the University of Texas' Applied Research Laboratories. She is a broad-based team player with a proven skill set in focusing teams with creative and innovative business planning processes. She is accomplished in business strategy, business planning, team/project management (certificate in Software Project Management), software capability enhancements, and organizational leadership.

Jeffrey D. Fiebrich is Software Quality Manager for Freescale Semiconductor. He is a member of the American Society for Quality (ASQ) and has received ASQ certification in Quality Auditing and in Software Quality Engineering. During his twenty-year career, he played significant roles in leading organizations in ISO, Capability Maturity Model, and Capability Maturity Model Integrated efforts in the United States, Europe, Mexico, Romania, Asia, and India.


Table of Contents

List of Figures
Preface
How to Read This Book
Introduction
Special Thanks and Acknowledgments
Chapter 1 Your World-Understanding Your Situation and Preparing First Steps
Chapter 2 Welcome to the World-Establishing Advocates and Champions
Chapter 3 Drawing Your Map-Initiating your CPI Program
Chapter 4 World Vision-Training the Organization
Chapter 5 World Views-Addressing the Capital Q
Chapter 6 Around the World-Acknowledging Cultural Diversity
Chapter 7 Move Your World-Managing Change
Chapter 8 Rock Your World-Encouraging Process Perpetual Motion
Chapter 9 Your World of Influence-Sneezing and Spreading the Improvement Virus
Chapter 10 World Climate-Checking for Vital Signs
Chapter 11 World Health-Evaluating Progress
Chapter 12 World News-Rewarding and Recognizing Work
Chapter 13 Modern World-Building Meaningful Quality Pictures
Chapter 14 One World-Uniting Your Change Maps with the New World View
Definitions
Acronyms
References and Resources
Index