Tips for teams : a ready reference for solving common team problems

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000003116963	HD66 F57 1995	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000004641514	HD66 F57 1995	Open Access Book	Book	Searching... Unknown

"While teams work well on the whole, smooth and successful teamwork doesn't happen overnight. Whether you're a team leader or member, you can expect plenty of growing pains and rough spots. Resolving them together makes the team stronger, but where do you begin? This unique book is brimming with practical, proven ideas. It helps you address such crucial questions as: how do you make team decisions when people strongly disagree?, how do you deal with sticky personal issues with a fellow team member?, what do you do when team meetings seem like a waste of time?, how do you handle people who don't want to be part of the team?, what response do you make when some people won't implement the team decision?, and how can the leader help the team without dominating it?" "You'll find tips for these and more than 100 other challenges typically faced within and between teams."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Foreword	p. xi
Preface	p. xv
Introduction A Dozen Tips for Everybody Who Works on Teams	p. 1
Part 1 Common Team Problems
1. Cultural Problems	p. 11
Resistance to Teams	p. 11
Misunderstanding teams
Employee resistance
Management resistance
Coping with change	p. 15
Pace too slow
Ideas not listened to
Unshared need to change
Nonnegotiables and unchangeables
Changing the unknown
2. Team Member Problems	p. 22
Individual Team Problems	p. 22
Non-team players
Too busy for teamwork
Laggards and deadwood
Hurt feelings
Personality conflicts
Bullies
Personal problems
Knowledge hogs
Missing commitments
Lack of personal accountability
Breaking old habits
Quiet team members
3. Team Problems	p. 40
Team Focus and Purpose	p. 40
Unclear roles
Unclear direction
Confusion between team and leaders
Unclear or incorrect boundaries
No team guidelines
No team plan
Unclear charter
Lack of follow-through
Violating guidelines
Team Performance	p. 49
Unmet goals
Can't say no
No performance feedback
Don't know how to improve
Stuck in traditional thinking
Skills and Training	p. 54
Lack of work skills
Lack of technical skills
Lack of people skills
Resistance to cross-training and rotation
Distributing bad jobs
Jack-of-all-trades, master of none
Skill development
Communication	p. 62
Getting your case heard
Poor communication
Rumor control
Violated expectations
Interpersonal Problems	p. 65
Unresolved issues
Conflict and confrontations
Using diversity
Handling mistakes
Hygiene problems
Gender or racial harassment
Technical problems
Lack of authenticity or honesty
Factions and cliques
Peer pressure
Compliance
Deference
Yes-teams
New team members
Team leader changes
Layoffs
Low team energy
Creating trust
Drugs or Alcohol
Meetings	p. 108
Lengthy decisions
Starting late
Too many meetings
Making meetings work
Getting off the subject
Dominating
Unmet commitments
Team Decision Making	p. 117
Lack of agreement
Indecisive teams
Getting information
No time to solve problems
Celebrations	p. 121
Lack of celebration
Positive feedback
Keeping teamwork fun
Team Design and Structures	p. 124
When teams aren't the answer
Using subteams
Selecting appropriate teams
Sizing teams
Incorrect membership
Multiple site teams
Team Leader Problems	p. 130
Not walking the talk
Abdicating responsibility
Inability to let go
Authoritarians and autocrats
Lack of leadership
Management mistakes
Lack of management skills
Lack of team leadership knowledge
Doesn't handle performance issues
Not using input from others
Playing favorites
4. Problems Between Teams	p. 142
Working with Other Teams	p. 142
Avoiding problems
Resolving conflict between teams
Solving problems with other teams
5. Enterprisewide Problems	p. 145
Corporate Management and Policies	p. 145
Working with senior management
Lack of senior management support
Restrictive corporate policies and bureaucratic red tape
The "old boy network"
Office politics
Organized Labor and Management	p. 153
Teams and unions
Respecting contracts and agreements
Changing restrictive practices on all sides
When the union isn't involved early enough
When the union doesn't support teams
Pay Concerns	p. 156
Pay conflicts
Performance appraisal conflicts
6. Problems Outside of the Organization	p. 159
External Issues	p. 159
Lack of customer knowledge
Partnering with customers for long-term success
When customer needs aren't met
How to solve customer problems
Resolving vendor problems
Dealing with regulatory agencies
Part 2 Team Tools and Procedures
Resource 1 Creating a Team Charter	p. 165
Resource 2 Using Principles, Guidelines, and Boundaries	p. 167
Resource 3 Making Group Decisions	p. 170
Resource 4 Building Customer Relationships	p. 173
Resource 5 Working with Suppliers	p. 175
Resource 6 Holding Effective Meetings	p. 178
Resource 7 Goal Setting and Measuring Results	p. 181
Resource 8 Giving and Receiving Feedback	p. 183
Resource 9 Facilitating Groups	p. 186
Resource 10 Team Problem Solving	p. 189
Resource 11 Tools for Problem Solving	p. 192
Resource 12 Planning for Action	p. 200
Resource 13 Team Communication Basics	p. 202
Resource 14 Building a Collaborative Team Environment	p. 204
Resource 15 Managing Team Conflict	p. 210
Resource 16 Team Member Roles and Responsibilities	p. 212
Resource 17 Managing Team Performance	p. 215
Resource 18 Selecting Team Members	p. 218
Resource 19 Team Leader Roles and Responsibilities	p. 222
Resource 20 Being a Living Example	p. 223
Resource 21 Barrier Busting	p. 227

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