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Subject: Customer relations

Author

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Dawar, N. (Niraj)

(1)

Jennifer Denham

(1)

Kevin J. Murphy

(1)

McKean, John, 1956-

(1)

Mohd. Rizal Saidin

(1)

Soo, Chung Hooi

(1)

(1)

Yi, Yu-jae, 1960-

(1)

Language

(6)

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Subject

Consumer behavior

(7)

Consumer complaints

(2)

(2)

Business cycles

(1)

Consumer satisfaction

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Customer loyalty

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Marketing -- Management

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Marketing research

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Personnel management

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Strategic planning

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1.

Cover image for Customer Value Creation Behavior

Customer Value Creation Behavior

by

Yi, Yu-jae, 1960-

Author

Yi, Yu-jae, 1960-

Format:

Call Number

HF5415.5 Y497 2014

Publication Date

2014

ISBN

9781138021020

Available:
Holds:
Copies:

SD_ILS:837917

2.

Cover image for Tilt : shifting your strategy from products to customers

Tilt : shifting your strategy from products to customers

by

Dawar, N. (Niraj)

Author

Dawar, N. (Niraj)

Format:

Call Number

HF5415.5 D39 2013

Publisher

Harvard Business Review Press,

Publication Date

2013

ISBN

9781422187173

Available:
Holds:
Copies:

SD_ILS:823853

3.

Cover image for Slow down, sell faster! : understand your customer's buying process and maximize your sales

Slow down, sell faster! : understand your customer's buying process and maximize your sales

by

Davis, Kevin

Author

Davis, Kevin

Format:

Call Number

HF5415.32 D378 2011

Publisher

American Management Association,

Publication Date

2011

ISBN

9780814416853

Available:
Holds:
Copies:

SD_ILS:777344

4.

Cover image for Managing customers through economic cycles

Managing customers through economic cycles

by

McKean, John, 1956-

Author

McKean, John, 1956-

Format:

Call Number

HF5415.5 M344 2010

Publisher

John Wiley & Sons,

Publication Date

2010

ISBN

9780470686201

Available:
Holds:
Copies:

SD_ILS:380291

5.

Cover image for Kajian terhadap sistem aduan pelanggan di bank-bank di sekitar Taman Universiti, Skudai Johor

Kajian terhadap sistem aduan pelanggan di bank-bank di sekitar Taman Universiti, Skudai Johor

Kajian terhadap sistem aduan pelanggan di bank-bank di sekitar Taman Universiti, Skudai Johor

by

Soo, Chung Hooi

Author

Soo, Chung Hooi

Format:

Call Number

HF5415.52 S66 2006

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:96741

6.

Cover image for Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by

Stinnett, Bill

Author

Stinnett, Bill

Format:

Call Number

HF5415.32 S74 2005

Publisher

McGraw-Hill,

Publication Date

2005

ISBN

9780071441889

Available:
Holds:
Copies:

SD_ILS:416677

7.

Cover image for Mengendali aduan pelanggan

Mengendali aduan pelanggan

Mengendali aduan pelanggan

by

Jennifer Denham

Author

Jennifer Denham, Mohd. Rizal Saidin

Format:

Call Number

HF5415.5 D563 2003

Publisher

Pearson Education Malaysia,

Publication Date

2003

ISBN

9789832473848

Available:
Holds:
Copies:

SD_ILS:348137

8.

Cover image for BACK-TO-BASICS LOYALTY : HOW TO KEEP EMPLOYEES & CUSTOMERS FAITHFUL TO YOUR COMPANY

BACK-TO-BASICS LOYALTY : HOW TO KEEP EMPLOYEES & CUSTOMERS FAITHFUL TO YOUR COMPANY

BACK-TO-BASICS LOYALTY : HOW TO KEEP EMPLOYEES & CUSTOMERS FAITHFUL TO YOUR COMPANY

by

Kevin J. Murphy

Author

Kevin J. Murphy

Format:

Call Number

HF5415.5 M877 1994

ISBN

9789837200975

Available:
Holds:
Copies:

SD_ILS:875143

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