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Consumer satisfaction
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1. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
2. 
Cover image for Winning with customers : a playbook for B2B
3. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
4. 
Cover image for The client always has the right of way : traffic rules for client-oriented thinking and working
5. 
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
6. 
Cover image for Translating the voice of the customer in to preliminary design specifications
7. 
Cover image for Persepsi pelanggan terhadap restoran makanan segera berdasarkan pengiklanan : stu kajian kes di Kentucky Fried Chicken (KFC), cawangan Skudai Parade, Johor Baharu
8. 
Cover image for Determinants of customer satisfaction of OCBC Bank (Malaysia) Berhad, Seremban
9. 
Cover image for When your customer wins, you can't lose
10. 
Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai
11. 
Cover image for Kualiti perkhidmatan dan tahap kepuasan pelanggan : satu kajian di kaunter dan raung pameran Toyota Johor Bahru
12. 
Cover image for Service strategy : management moves for customer results