Search Results for Consumer satisfaction

4 Results Found

0000MAIN

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs

Price, Bill

Author

Price, Bill, Jaffe, David, 1963-

Format:

Call Number

HF5415.335 P75 2008

Publisher

Jossey-Bass,

Publication Date

2008

ISBN

9780470189085

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SERVQUAL dalam penilaian kualiti servis sistem maklumat

Azizah Abdul Rahman

Author

Azizah Abdul Rahman, Rose Alinda Alias, 1964-, National Conference on Management Science/Operations Research School of Mathematical Sciences (2000 : USM, Penang)

Format:

Call Number

HF5415.5 A94 2000

Publication Date

2000

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The quest for quality in services

Rosander, A. C.

Author

Rosander, A. C.

Format:

Call Number

HD9981.5 R67 1989

Publisher

Quality Press,

Publication Date

1989

ISBN

9780527916442

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Consumer perceptions of service quality : an assessment of the SERVQUAL dimensions

Carman, James M.

Author

Carman, James M.

Format:

Call Number

MAK 4283

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