The customer delight principle : exceeding customers' expectations for bottom-line success

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Publication Information:

Chicago : McGraw Hill, 2001

Physical Description:

xiv, 192 p. : ill. ; 24 cm.

ISBN:

9780658010040

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004501536	HF5415.335 K44 2001	Open Access Book	Book	Searching... Unknown