Delivering satisfaction and service quality : a customer-based approach for libraries

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Publication Information:

Chicago : American Library Association, 2001

Physical Description:

xiv, 181 p. : ill. ; 28 cm.

ISBN:

9780838907894

General Note:

Supplementry for : The quality library : a guide to staff-driven improvement, better efficiency, and happier customers (Z678 L38 2008 f)

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010325139	Z711 H47 2001 f	Open Access Book	Book	Searching... Unknown