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Cover image for From customer retention to a holistic stakeholder management system : living a vision
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Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
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Cover image for Beyond six sigma : profitable growth throuth customer value creation
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Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
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Cover image for The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do
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Cover image for Mengkaji masalah kepuasan kerja di Jabatan Kejururawatan : satu kajian di Hospital Pakar Puteri, Johor Bahru, Johor Darul Takzim
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Cover image for Total Value Development : How to Drive Service Innovation