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1. 
Cover image for Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
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Cover image for Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
3. 
Cover image for Measuring customer satisfaction : survey design, use, and statistical analysis methods
4. 
Cover image for Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys