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Subject: Customer relations

Author

Anderson, Rolph E.

(2)

Dubinsky, Alan J.

(2)

Jeevajothi Ramasamy

(2)

(2)

Aaronson, Kathy

(1)

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Buchanan, Richard W.

(1)

Capelle, Ronald G.

(1)

Chinyio, Ezekiel

(1)

Cooper, Frank. 1938-

(1)

(1)

Denton, D. Keith

(1)

Duncan, Deb, author

(1)

Duncan, Todd, author

(1)

Fadzlyna Miswan

(1)

Fleming, John Howland

(1)

Ford, Robert C., (Robert Clayton), 1945-

(1)

Fottler, Myron D.

(1)

(1)

Halbrooks, John R.

(1)

Heaton, Cherrill P.

(1)

Hirata, Thomas T.

(1)

Horovitz, Jacques, 1947-

(1)

(1)

Khairulzan Yahya, author

(1)

(1)

Lafrenière, Daniel, author

(1)

Langmaid, Roy, 1946-

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

Mittal, Banwari

(1)

(1)

Muhd. Zaimi Abd. Majid, author

(1)

Norliza Mohd. Mohidin

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

(1)

(1)

(1)

Robinette, Scott

(1)

Rosli Mohamad Zin, author

(1)

Rozana Zakaria, author

(1)

Scheuing, Eberhard E. (Eberhard Eugen), 1939-

(1)

Shanthi Chandrasekaran

(1)

Siti Zalifah Mohd. Basar

(1)

(1)

Thompson, Harvey

(1)

Villani, Isabella, author

(1)

Watkinson, Matt

(1)

(1)

Yi, Yu-jae, 1960-

(1)

(1)

(1)

Language

(38)

(9)

Format

(46)

(1)

Visual Materials

(1)

Material Type

Closed Access Audio Visual

Closed Access Thesis

Computer File Accompanies Open Access Book

Non Circulating Microfilm

Non Circulating UTM Special Collection Materials

Open Access Book

Subject

Consumer satisfaction

(36)

Customer services

(23)

Customer loyalty

(4)

(3)

Marketing -- Management

(3)

Relationship marketing

(3)

(3)

Success in business

(3)

Customer services -- Management

(2)

Organizational change

(2)

Sales personnel

(2)

Banks and banking -- Customer services

(1)

Banks and banking -- Customer services -- Malaysia

(1)

Building -- Technological innovations

(1)

Business enterprises -- Finance

(1)

Business planning

(1)

Career development

(1)

Construction industry -- Customer services

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

Employees -- Attitudes

(1)

Hospitality industry

(1)

Hospitality industry -- Customer services

(1)

Job satisfaction

(1)

Management -- Employee participation

(1)

Manufacturing industries -- Customer services

(1)

Manufacturing industries -- Quality control

(1)

Medical care -- Customer services

(1)

(1)

(1)

Patient satisfaction

(1)

Production control

(1)

Production planning

(1)

Sales Management

(1)

Sales management

(1)

(1)

Strategic planning

(1)

Teams in the workplace

(1)

Total quality management

(1)

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1.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 2005

Edition

3rd ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2005

ISBN

9780131779969

Available:
Holds:
Copies:

SD_ILS:431776

2.

Cover image for Personal selling : achieving customer satisfaction and loyalty

Personal selling : achieving customer satisfaction and loyalty

by

Anderson, Rolph E.

Author

Anderson, Rolph E., Dubinsky, Alan J.

Format:

Call Number

HF5438.25 A52 2004

Publisher

Houghton Mifflin,

Publication Date

2004

ISBN

9780618260454

Available:
Holds:
Copies:

SD_ILS:393885

3.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 1998

Publisher

Prentice Hall,

Publication Date

1998

ISBN

9780135766958

Available:
Holds:
Copies:

SD_ILS:475425

4.

Cover image for Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement

Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement

by

Capelle, Ronald G.

Author

Capelle, Ronald G.

Format:

Call Number

HD58.8 C376 2014

Publisher

Jossey Bass,

Publication Date

2014

ISBN

9781118763735

Available:
Holds:
Copies:

SD_ILS:830391

5.

Cover image for Critical review on the customer satisfaction metrics for project success in construction

Critical review on the customer satisfaction metrics for project success in construction

Critical review on the customer satisfaction metrics for project success in construction

by

Muhd. Zaimi Abd. Majid, author

Author

Muhd. Zaimi Abd. Majid, author, Khairulzan Yahya, author, Rosli Mohamad Zin, author, Rozana Zakaria, author

Format:

Call Number

MAK 18652

Publisher

Universiti Teknologi Malaysia,

Publication Date

2013

Available:
Holds:
Copies:

SD_ILS:820753

6.

Cover image for Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems

Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems

by

Hirata, Thomas T.

Author

Hirata, Thomas T.

Format:

Call Number

TS176 H54 2009

Publisher

Productivity Press,

Publication Date

2009

ISBN

9781420083811

Available:
Holds:
Copies:

SD_ILS:312446

7.

Cover image for Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti

Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti

Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti

by

Ong, Sham Enn

Author

Ong, Sham Enn

Format:

Call Number

HF5415.335 O53 2006

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:97826

8.

Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

by

Kong, Bee Lian

Author

Kong, Bee Lian

Format:

Call Number

HF5415.335 K66 2006 raf

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:94940

9.

Cover image for Real deal upgrade to accompany personal selling : achieving customer satisfaction and loyalty

Real deal upgrade to accompany personal selling : achieving customer satisfaction and loyalty

by

Anderson, Rolph E.

Author

Anderson, Rolph E., Dubinsky, Alan J.

Format:

Call Number

CP 5559

Publisher

Houghton Mifflin,

Publication Date

2004

ISBN

9780618260454

Available:
Holds:
Copies:

SD_ILS:605945

10.

Cover image for Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

by

Lafrenière, Daniel, author

Author

Lafrenière, Daniel, author

Format:

Call Number

HF5415.335 L34 2020

ISBN

9780367347987

Available:
Holds:
Copies:

SD_ILS:888482

11.

Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX

TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX

by

Villani, Isabella, author

Author

Villani, Isabella, author

Format:

Call Number

HF5415.55 V55 2019

Publication Date

2019

ISBN

9780730368366

Available:
Holds:
Copies:

SD_ILS:882518

12.

Cover image for Customer Value Creation Behavior

Customer Value Creation Behavior

by

Yi, Yu-jae, 1960-

Author

Yi, Yu-jae, 1960-

Format:

Call Number

HF5415.5 Y497 2014

Publication Date

2014

ISBN

9781138021020

Available:
Holds:
Copies:

SD_ILS:837917

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