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1. 
Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX
2. 
Cover image for Innovation Heroes : Understanding Customers as a Valuable Innovation Resource
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Cover image for WHAT CUSTOMERS CRAVE : HOW TO CREATE RELEVANT AND MEMORABLE EXPERIENCES AT EVERY TOUCHPOINT
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Cover image for Legendery service : the key is to care
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Cover image for E-service quality in public academic library
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Cover image for The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
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Cover image for E-service quality in public academic library
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Cover image for What's the future of business? : changing the way businesses create experiences
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Cover image for Conflict management for managers : resolving workplace, client, and policy disputes
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Cover image for The ten principles behind great customer experiences
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
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Cover image for The customer rules : the 39 essential rules for delivering sensational service
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