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Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX
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Cover image for Relationship marketing : a consumer experience approach
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Cover image for Customer service in the information age : a common sense approach to high-tech help
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Cover image for Excellence in service
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Cover image for Maximising profits : the customer-centric approach
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Cover image for Customer equity : building and managing relationships as valuable assets
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Cover image for Making it personal : how to profit from personalization without invading privacy
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Cover image for Relationship marketing for competitive advantage : winning and keeping customers