Title:
BEST PRACTICES : BUILDING YOUR BUSINESS WITH CUSTOMER-FOCUSED SOLUTIONS
Personal Author:
Physical Description:
240 pages ; 25 cm.
ISBN:
9780684834535
General Note:
"Arthur Andersen."
Added Corporate Author:
Electronic Access:
http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.htmlAvailable:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010363344 | HF5415.5 H53 1998 | Open Access Book | Gift Book | Searching... |
On Order
Table of Contents
| ForewordJames D. Edwards |
| Acknowledgments |
| Introduction |
| Chapter 1 The Language of Progress |
| New Insights Beyond Benchmarking |
| Chapter 2 Hearing is Believing |
| The Best-Practices Audit |
| Chapter 3 Hitting a Moving Target |
| How to Understand Markets and Customers |
| Chapter 4 "Not Employees Only" |
| How to Involve Customers in the Design of Products and Services |
| Chapter 5 Face-to-Face and Ear-to-Ear |
| How to Market and Sell Products and Services |
| Chapter 6 Let the Buyer be Aware |
| How to Involve Customers in Product Delivery |
| Chapter 7 To Service, with Love |
| How to Serve Your Customers Best |
| Chapter 8 Minding the Store of Data |
| How to Manage Customer Information |
| Afterword the Ball's in your Court |
| Putting Best Practices to Work for You |
| Index |
