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Customer services -- Quality control
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Consumer satisfaction
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1. 
Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
2. 
Cover image for Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems
3. 
Cover image for Voice of the customer : capture and analysis
4. 
Cover image for Revaluing construction
5. 
Cover image for Kajian terhadap mekanisme pengukuran kualiti industri perkhidmatan di Malaysia
6. 
Cover image for Service quality : research perspectives
7. 
Cover image for Measuring customer service effectiveness
8. 
Cover image for Clued in : how to keep customers coming back again and again
9. 
Cover image for Demystifying six sigma : a company-wide approach to continuous improvement
10. 
Cover image for Power quality enhancement using custom power devices
11. 
Cover image for Integrating service level agreements : optimizing your OSS for SLA delivery
12. 
Cover image for Six sigma : SPC and TQM in manufacturing and services
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