Title:
Quality service
Personal Author:
Publication Information:
Houston, TX : Gulf Pub., 1989
ISBN:
9780872015517
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000003225061 | HD9981.5.D36 1989 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Comprises interviews with service-sector luminaries from such companies as American Express, Byerly's, Hallmark Cards, L.L. Bean, Texas Instruments, and Radio Shack. Shows how companies are using a variety of means to invest in customer satisfaction, and what the outcomes have been. Annotation copyrighted by Book News, Inc., Portland, OR
