Integrating service level agreements : optimizing your OSS for SLA delivery

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Indianapolis, Indiana : Wiley Pubs, 2002

ISBN:

9780471210122

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010045843	TK5102.84 L43 2002	Open Access Book	Book	Searching... Unknown