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1. 
Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
2. 
Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
3. 
Cover image for Demystifying six sigma : a company-wide approach to continuous improvement
4. 
Cover image for Six sigma : SPC and TQM in manufacturing and services
5. 
Cover image for Quality services
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Cover image for Design and management of service processes : keeping customers for life
7. 
Cover image for Quality of service : making it really work
8. 
Cover image for Creating a customer-centered culture : leadership in quality, innovation, and speed