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Cover image for The business case for e-learning
Title:
The business case for e-learning
Personal Author:
Series:
Network business series
Publication Information:
Indianapolis, IN : Cisco Press, 2005
ISBN:
9781587200861
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30000010105346 HF5549.5.T7 K444 2005 Open Access Book Book
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Summary

Summary

Learn how to improve productivity through Internet learning from the founder of the Cisco certification and e-learning programs Learn how to combine e-training, e-communication, and e-assessment to build a successful learning program and increase productivity in the organization Gain from the expertise provided by the founder of the successful Cisco certification Program Bypass unnecessary trial and error with real-world case studies that show successes and pitfalls encountered along the way The Business Case for E-Learning is based on Cisco Systems and Cisco partner experiences in developing and deploying some the most sophisticated and effective enterprise-wide e-learning solutions in existence. e-assessment in building a strong Internet learning program. The book also demonstrates 7 core values that the adoption of E-Learning technology and systems delivers for an organization and its ecosystem: specialization, synthesis, skills enhancement, speed-to-market, service improvements, strategic advantage, and system-wide benchmarking. The Cisco experience demonstrates how to combine these 3 elements for productivity advantages. The book offers explanation, examples, and recommendations to help decision-makers in organizations leverage the 3 distinct elements within their businesses. Organizations that are seeking the path to greater productivity will find Cisco's E-Learning systems and procedures a useful model in their workforce development efforts. Cisco Systems, and he launched the Cisco Career Certification Program in April 1998. Thomas has more than 20 years of experience in the education and training industry, holding positions at Oracle, Sun, NeXT, and Control Data. Kelly earned B.S. and M.B.A. from Saint Cloud State University in St. Cloud, Minnesota. Nader A. Nanjiani is the Marketing Programs Manager, Internet Learning Solutions Group at Cisco. Nader currently manages the Career Certification program for Cisco. Nader received his MS in Electronic Media from Syracuse University and an MBA from Institute of Business Administration, Karachi, Pakistan.


Author Notes

Tom Kelly is vice president, Internet Learning Solutions Group at Cisco Systems, Inc., which is responsible for deploying training to the direct sales force, channel partners, and customers on Cisco products, systems, and solutions. In addition, his team manages the Cisco Career Certification Program for networking professionals. He is also responsible for driving and evangelizing Cisco best practices associated with e-learning technologies and the business impacts that result.

Joining Cisco in 1997, Tom launched the Cisco Career Certification Program in April 1998, resulting in the certification of more than 670,000 associate, professional, and expert level network engineers as of September 2004. In 1999, he established the Field E-Learning Connection, a specialized website that offered 90 percent of the training needed by the Cisco sales force and has over 20,000 employee subscribers, and the Partner E-Learning Connection for Cisco Reseller partners with more than 160,000 unique users. Other initiatives include the creation of the Cisco Media Network (live video to every desktop), cosponsoring the Cisco global video-on-demand implementation, the launch and delivery of Cisco Business Video Solution, the creation of learning games, and a focus on enabling remote collaboration systems.

Prior to joining Cisco, Tom was vice president of the Education Products Division at Oracle Corporation; prior to that, he had similar leadership and management roles at Sun Microsystems, NeXT Corporation, and Control Data Corporation over his 24 years in the education and training industry.

Nader Abbas Nanjiani is the marketing programs manager of the Internet Learning Solutions Group, Cisco Systems, Inc. He has worked in the area of e-learning for more than a decade. Nader currently manages the Career Certifications program for Cisco Systems. He has worked at Cisco for four years.

While at Cisco, Nader developed and launched Cisco Certifications Community-a knowledge sharing portal with lifelong learning tools for certified individuals. More than 50,000 certified individuals signed up to the site in its first year. The Community offers tools such as a monthly "Certifications Connect" Web TV show, online learning games, discussion forums, and recertification alerts for its members.

Before joining Cisco, Nader worked for NEC America where he was responsible for increasing the visibility and adoption of NEC's voice, video, and data products in the education market. While working for Hezel Associates prior to NEC, Nader managed consulting projects on e-learning for corporate, government, and educational clients such as Tulane University, the World Bank, University of Texas System, Houghton-Mifflin, and the U.S. Department of Education.

Nader has published numerous articles on e-learning and certifications. He's a frequent speaker on e-learning for Cisco at technology conferences and was also featured on CNBC-Asia in 2003.

Nader received an M.S. degree in television/radio from Syracuse University and an M.B.A. degree from Karachi University, Karachi, Pakistan.


Table of Contents

I Understanding the Business Impact of e-Learning
1 Vaulted: From the Classroom to the Boardroom
A Once-in-a-Hundred-Year Flood: After the Bubble
The Three Waves of E-Learning at Cisco
The Productivity Imperative
A C-Level Perspective: Banking on the Knowledge Worker
The Promise of E-Learning: Learning in Lean Times
Internet Learning: Options and Alternatives
End Notes
2 Internet Learning-A Productivity Tool
Charting a Course
Synergy
A Matter of Semantics
The Scope of Productivity Improvements
The Advantages from an Employer Perspective
The Advantages from an Employee Perspective
No Technology Religion
A Premium on Skills
Learner Driven More Than Learner Centric
Target Audiences
End Notes
3 E-Learning Under the Microscope
Benefits of Formulating a Business Case
E-Communication
Beyond Awareness: Retention and Motivation
Video over IP: An E-Communication Breakthrough
E-Training
E-Assessment
Determining a Value on Investment for E-Learning
Arriving at the Numbers
Principles Behind the Numbers
Conclusion
Endnotes
II Business Success with E-Learning
4 BearingPointMakes a Grand Slam with Internet Learning: A Case Study
Case Summary
Introduction
The Point of Inflexion
Building on Success
Nimble and Productive
What''s in Store? Look Out, Land Mines Ahead
Ways of Winning in the Enterprise
Recommendations on Leading E-Learning
Conclusion
5 Learner Driven at the Universityof Toyota: Pioneers of Just-in-Time Advocate "Hands-On" Skills
Case Summary
Background
Just-in-Time Learning: A Business Function at Toyota
Cost-Effective Business Model
Even "Know-It-Alls" Can''t Escape
Deploying a Productivity Cycle at Toyota
Conclusion
6 E-Learning Goes Global: NetworkingAcademyTransforms Lives
Case Summary
Background
How the Program Works
Industry-Responsive Curriculum
Train-the-Trainer Model
Blended Learning with E-Assessment
Underserved Segment
Impact of the Program
Benefits to Cisco
Changing Lives One Life at a Time
Conclusion
7 Targeted Learning: Are You Indeed Ready? Case Summary
Rationale Behind Targeted Learning
From "Best Trained" to "Most Competent". The Development Cycle: A Three-Step Process
Learning Portals for Productivity: Facilitating the Manager
Conclusion
8 Productivity in the Extended Enterprise: Internet Learning Offers a Competitive Edge with Channel Partners
Case Summary
The Value Proposition
A Program That Rewards Learning
The Learning Challenge
PEC: A Viable Learning Solution
Feedback About PEC. Business Benefits of PEC. Recommendations for Building an Extended Enterprise
Conclusion
9 Picking a Networking Dream Team
Integration Challenge at Equant
Merger Relied on Talent
Certified Talent Delivers Results
Benefits to Equant
Conclusion
Endnotes
10 Certifications as a Branding Tool: Sponsoring a Certification Program
Certifying Partners or Resellers at Cisco
Creating a Certification Program
Developing a Certification Program
Conclusion
Endnote
III Deploying Your E-Learning Efforts: Best Practice
11 The Building Blocks
Begin with Knowledge-Sharing Tools: E-Communications
Functional Integration
Cross-Functional Management
Technical Tools and Capabilities
Content Life Cycle Management
Distributed Authoring
Skills Gap Analysis
Learner Buy-In
Locus of Control
Conclusion
12 Organizing an Internet Learning Initiative
Prepare a Case for Internet Learning in Your Organization
Senior Management Sponsorship
Assess Build Versus Buy Options
Implement the Pilot
Measure and Report Tangible Results
Prepare a Proposal for Expanding the Pilot
Ongoing Governance
Implement for Results
Build to Scale
Aim to Integrate
Keep It Flexible
Ensure Speed and Responsiveness
Conclusion
Endnotes
13 Building an Internet Learning Solution
Access Tools
Internet Learning Applications
Business Operations
Content Management
Delivery Management
Learning Management Services
The Network Infrastructure
Cisco Case Study: A Role for Content-Delivery N
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