Cover image for E-business and ERP : transforming the enterprise
Title:
E-business and ERP : transforming the enterprise
Publication Information:
New York, NY : John Wiley, 2000
ISBN:
9780471392088
Added Author:

Available:*

Library
Item Barcode
Call Number
Material Type
Item Category 1
Status
Searching...
30000010164401 HF5548.32 S54 2001 Open Access Book Book
Searching...
Searching...
30000004753301 TS155 E28 2000 Open Access Book Book
Searching...
Searching...
30000010164402 TS155 E28 2000 Open Access Book Book
Searching...
Searching...
30000004765073 TS155 E28 2000 Open Access Book Book
Searching...
Searching...
30000010164404 TS155 E28 2000 Open Access Book Book
Searching...
Searching...
30000005167550 TS155 E28 2000 Open Access Book Book
Searching...

On Order

Summary

Summary

Is Your Company Getting the Most from Its Investment in Change?

Many companies have already invested heavily in infrastructure change, some are making that investment now, and all are contemplating the costs of becoming or evolving as an e-business. Is your company a "greenfield" organization with no back-end systems, or one whose infrastructure support systems are integrated across the enterprise? Are you just beginning to think about e-business capabilities, or are you on the leading edge of convergence? Whatever your company's position on the ERP/E-Business Matrix, E-Business and ERP: Transforming the Enterprise provides the proven techniques you need to know to meld enterprise resource planning capabilities with the communications power of the Internet.

Is Your Company Positioned for E-Business Success?

The Internet has revolutionized twenty-first century business. Organizations today can communicate with customers, suppliers, and sellers at e-speed with the click of a mouse. Yet, with all of the excitement about the external possibilities of the Internet, companies still need efficient internal processes to make and move products, manage finances, recruit and motivate employees, and excel.

E-Business and ERP: Transforming the Enterprise covers the skills and tools you will need to combine existing ERP software and capabilities with emerging Web-based technologies. In this forward-thinking outline for a new business structure, executives and managers will discover:
* Strategies for established companies to penetrate the Internet marketplace
* Procedures that lower costs across the supply and demand chain
* Techniques that help you meet-and master-the dot.com challenge

The companies best positioned to succeed in the near future are those that can balance existing ERP-based infrastructures and capabilities with exciting new e-business innovations. E-Business and ERP: Transforming the Enterprise examines the changing but essential role of ERP, places it in the context of the Web-based technologies defining today's e-business environment, and reveals how to blend the best aspects of both to create a strong and flexible twenty-first century business enterprise.


Author Notes

GRANT NORRIS, BS, MBA, is a Partner at PricewaterhouseCoopers in the Management Consulting Services Practice based in Philadelphia.
JAMES R. HURLEY BA, MBA, CAGS, CPA, is a Partner in PricewaterhouseCoopers Information, Telecommunication, and Entertainment Practice based in New Jersey.
KENNETH M. HARTLEY, BS, MBA, CFPIM, is a Partner with PricewaterhouseCoopers.
JOHN R. DUNLEAVY, BA, MBA, CPA, is a Partner at PricewaterhouseCoopers.
JOHN D. BALLS, BA, MS, MBA, is CIO, Vice President, and Program Director for a leading Fortune 100 communications company's Enterprise Resource Planning (ERP) initiative.


Table of Contents

Introductionp. 1
ERP and E-Business: An Evolving Relationshipp. 1
ERP/E-Business Challenge: Shedding Old Notionsp. 4
New Technologies, New Optionsp. 6
Chapter 1 Concepts Behind the Electronic Enterprisep. 9
Adaptive versus Disruptive Technologyp. 9
Definitions of ERP and E-Businessp. 12
Basic Assumptionsp. 16
ERP/E-Business Matrixp. 17
E-Business Optionsp. 18
ERP Optionsp. 21
Dominant Architecture in the ERP/E-Business Marriagep. 23
Chapter 2 Inside Out, Outside In: Complementary Technologies of ERP and E-Businessp. 25
Making Them Work Togetherp. 27
ERP: The Hub of a Single Enterprisep. 30
ERP Alone Falls Short of Twenty-First Century Customer Demandsp. 34
E-Business Provides the Ideal Extension to Internal Processesp. 35
E-nabling Technologyp. 41
Open Standardsp. 42
End-Stage Architecturep. 42
Chapter 3 Web Economics: Valuing Your ERP and E-Business Investmentsp. 45
Fifty Years of Valuation Historyp. 47
Traditional Valuation Techniques Work for ERPp. 50
A New Technique Necessary for E-Businessp. 56
Doing the ROV Analysisp. 61
Making the Right Investmentsp. 65
Chapter 4 ERP/E-Business Matrix: Options and Scenariosp. 67
ERP Scenariosp. 67
Shared Service Center Considerationsp. 79
Time and Costp. 79
Chapter 5 Behind the Web: Supply-Chain Managementp. 81
E-Supply Chainp. 82
Six Components of the E-Supply Chainp. 85
Three Phases of Supply-Chain Integrationp. 88
Advanced Planning and Schedulingp. 89
ERP and E-Business "Supercharge" Each Otherp. 92
ERP and Value-Chain Integration Equal Large-Scale E-Businessp. 94
Chapter 6 Customer Relationship Managementp. 97
Why Is Customer Relationship Management on the Agenda Now?p. 98
Technology-Enabled Sellingp. 99
Call Centersp. 101
E-nabled Call Centersp. 102
Internet Protocol Telephonyp. 103
Field Servicep. 103
Data Warehousing and Data Miningp. 104
Chapter 7 ERP/E-Business Impact on Shared Servicesp. 107
Consolidate, Compact, and Dismissp. 108
Nature of Shared Service Centersp. 110
ERP Is Important for Shared Service Centersp. 113
Alternative Shared Service Center Scenariosp. 114
Extended Enterprise Shared Service Centersp. 118
Chapter 8 Triple Play: Technology, Processes, and Peoplep. 119
Undertaking a Major E-Business Effortp. 119
Strategic Issuesp. 120
People Make Change Organicp. 124
Executive Sponsorship Is Keyp. 125
Operational Issuesp. 126
Organizational Scopep. 128
Change Complexityp. 129
Political Resistancep. 129
Cultural Challengep. 130
Change Capabilityp. 130
Change-Management Approachp. 130
Chapter 9 ERP/E-Business Matrix Destination Goalsp. 137
Six Regions on the ERP/E-Business Matrix Definedp. 137
Getting from Here to Therep. 144
Chapter 10 Migration Path Optionsp. 149
Determine Where the Company Is Going and Whyp. 150
Assess Organizational Capabilities to Get Therep. 151
Plan the Route Forwardp. 153
Implement on the Route Forwardp. 156
Chapter 11 Program and Project Managementp. 163
Program Managementp. 163
Business Model and Governance Structurep. 164
Project Managementp. 165
Chapter 12 ERP Vendor Responses to E-Business Challengesp. 169
Extend ERP Functionalityp. 171
Portals, Communities, and Trading Exchangesp. 177
New ERP Delivery Modelsp. 178
Where the Players Arep. 178
How Will Companies Connect?p. 182
Glossaryp. 185
Indexp. 189