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Summary
Summary
If you want to: improve learning retention create discovery learning make training interactive increase participation, and make training fun...
...this book is for you! In this easy-to-use resource, author and training expert Jean Barbazette gives you 71 case studies to use instantly or modify to meet your specific learning needs. She defines the five types of case studies and their different purposes, shows the benefits of using case studies, and offers clear-cut suggestions for writing your own original case studies or customizing existing case studies. Barbazette also offers step-by-step instructions for processing each case study to maximizing the potential for learning. In addition, all of the 71 case studies and discussion questions in the second half of this book are contained on the book's companion CD-ROM for your use. Answers to all case study questions are provided in the book.
Author Notes
Jean Barbazette is the president of The Training Clinic, a training consulting firm, and author of Successful New Employee Orientation, Second Edition, from Pfeiffer, and The Trainer's Support Handbook.
Table of Contents
| List of Case Studies |
| Key Terms for five types of case studies |
| List of case studies by title |
| Introduction |
| Purpose |
| Audience |
| Product description |
| Explanation of the five-step adult learning model |
| Part 1 Develop, Adapt, and Use Case Studies |
| Introduction to Part 1 |
| Chapter 1 Case study uses and benefits |
| What is a case study? |
| Why use case studies? |
| What are the benefits of using case studies? |
| Cautions |
| Examples of the five types of case studies |
| 1 Identification |
| 2 Problem Solving |
| 3 Practice |
| 4 Application |
| 5 Serial |
| Summary |
| Chapter 2 How to write a case study |
| Where do case studies fit in workshop design? |
| How do you develop a case study? |
| How to overcome problems in developing case studies |
| Templates: Case Study Checklist |
| Case Study Critique Sheet |
| Customize a Case Study Worksheet |
| Sample questions for the five types of case studies |
| Facilitator processing questions to promote learning |
| Summary |
| Chapter 3 How to facilitate a case study |
| Using your case studies in Training |
| Five steps of adult learning |
| Facilitator processing questions |
| Using basic facilitation techniques |
| Summary |
| Part 2 Case Study Exercises |
| Introduction to Part 2 |
| Each chapter in Part 2 offers five types of case studies for twelve workshops available on CD |
| Suggestions to use each case study are given, including discussion questions and suggested answers to case study questions |
| Facilitator processing questions and suggested answers to facilitator processing questions help you use these 71 cases instantly |
| Case Study Topics by Chapter Number |
| Chapter 4 Adult Learning Case Studies |
| Adult Learning Identification Case Study |
| 6 Adult Learning Problem Solving Case Study |
| 7 Adult Learning Practice Case Study |
| 8 Adult Learning Application Case Study 9 |
| Chapter 5 Assertion Case Studies |
| Assertion Identification Case Study |
| 10 Assertion Problem Solving Case Study |
| 11 Assertion Practice Case Studies 12 and |
| 13 Assertion Application Case Studies 14, 15 |
| 16 Assertion Serial Case Study 17 |
| Chapter 6 Change Management |
| Change Management Identification Case Studies 18 and |
| 19 Change Management Problem Solving Case Study |
| 20 Change Management Practice Case Studies 21 and |
| 22 Change Management Application Case Study 23 |
| Chapter 7 Coaching and Mentoring |
| Coaching and Mentoring Identification Case Study |
| 24 Coaching and Mentoring Problem Solving Case Study |
| 25 Coaching and Mentoring Practice Case Study |
| 26 Coaching and Mentoring Application Case Study 27 |
| Chapter 8 Customer Service |
| Customer Service Identification Case Study |
| 28 Customer Service Problem Solving Case Study |
| 29 Customer Service Practice Case Study |
| 30 Customer Service Application Case Study |
| 31 Customer Service Serial Case Study 32 |
| Chapter 9 Diversity |
| Diversity Identification Case Study |
| 33 Diversity Problem Solving Case Study |
| 34 Diversity Practice Case Study |
| 35 Diversity Application Case Study 36 |
| Chapter 10 Effective Business Writing |
| Effective Writing Identification Case Study |
| 37 Effective Writing Problem Solving Case Study |
| 38 Effective Writing Practice Case Study |
| 39 Effective Writing Application Case Study |
| 40 Effective Writing Serial Case Study 41 |
| Chapter 11 Facilitation |
| Facilitation Identification Case Study |
| 42 Facilitation Problem Solving Case Study |
| 43 Facilitation Practice Case Studies 44, 45, and 46. F |
