Workplace basics : training manual

Presents the findings of a three-year ASTD/U.S. Department of Labor nationwide study on how to develop a skilled workforce capable of meeting today's business requirements. Explains how to implement training programs that develop the new basic skills workers will need.

Author Notes

Anthony P. Carnevale. Dr. Carnevale currently serves as research Professor and Director of the Georgetown University Center on Education and the Workforce, a position he has held since the Center was created in 2008. Between 1996 and 2006, he served as Vice President for Public Leadership at the Educational Testing Service, or ETS.

Preface

The Authors

Workplace Basics Advisory Panel and Skills Network

Part 1 Setting Standards for Competency at Work

1 The Economic Impact of Basic Skills

2 The Skills Employers Want

Part 2 The Foundation: Learning How to Learn

3 Learning to Learn: Strategies for Acquiring Skills

Part 3 Basic Competency Skills: Reading, Writing and Computation

4 Reading for the New Workplace

5 Writing with Impact

6 Computation in a Technological Workplace

Part 4 Communication Skills: Speaking and Listening Effectively

7 Oral Communication Skills

8 Principles of Good Listening

Part 5 Adaptability Skills: Solving Problems and Thinking Creatively

9 Resourcefulness

10 Creative Thinking: New Ideas for Old Problems

Part 6 Developmental Skills: Managing Personal and Professional Growth

11 Self-Esteem: Confidence Leads to Competence

12 Motivation and Goal Setting: Developing a Personal Game Plan

13 Career Development: Planning for Today and Tomorrow

Part 7 Group Effectiveness Skills: Working With Others

14 Interpersonal Skills

15 Teamwork

16 Negotiation

Part 8 Influencing Skills: Making A Difference

17 Understanding Organizational Culture

18 Sharing Leadership

Part 9 A Blueprint for Success

19 Guidelines for Establishing an Effective Workplace Basics Program

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Summary

Summary

Author Notes

Table of Contents