Emotional intelligence in action : training and coaching activities for leaders, managers, and teams

The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.

This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.

Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.

Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.

Author Notes

Marcia Hughes , president of Collaborative Growth, serves as a strategic communications partner for organizations and trainers and is a professional speaker. She offers emotional intelligence training and coaching and is a certified trainer in the EQ-i 2.0 and EQ360, and TESI.

James Bradford Terrell , vice president of Collaborative Growth, provides coaching in emotional and communication skillfulness and organizational competency development for individuals, teams in transition, and senior leaders. He coaches leaders and teams using the EQ-i 2.0 and EQ360 and TESI.

On the Web	p. xv
Acknowledgments	p. xix
Introduction: Getting the Most from This Resource	p. 1
Part 1 Using Emotional Intelligence to Create Real Change	p. 7
Chapter 1 The Case for Emotional Intelligence	p. 9
Chapter 2 How Everyone Can Use the Exercises: Cross-Reference Matrix	p. 17
Part 2 Exploring Emotional Intelligence and Well-Being Skills	p. 35
1 Self-Regard	p. 37
2 Self-Actualization	p. 41
3 Emotional Self-Awareness	p. 47
4 Emotional Expression	p. 53
5 Assertiveness	p. 57
6 Independence	p. 63
7 Interpersonal Relationships	p. 67
8 Empathy	p. 71
9 Social Responsibility	p. 77
10 Problem Solving	p. 83
11 Reality Testing	p. 87
12 Impulse Control	p. 91
13 Flexibility	p. 95
14 Stress Tolerance	p. 101
15 Optimism	p. 107
16 Happiness/Well-Being	p. 113
Part 3 Emotional Intelligence Exercises to Build Effective Skills	p. 117
1 Self-Regard
EXERCISE 1.1 Lighten Up with Self-Compassion	p. 121
EXERCISE 1.2 Of Thine Own Self Be Aware	p. 125
EXERCISE 1.3 Reconciliation	p. 129
EXERCISE 1.4 Toot Your Horn and Scratch Your Back	p. 135
2 Self-Actualization
EXERCISE 2.1 Leverage Your Time with a 2% Solution	p. 139
EXERCISE 2.2 The Scavenger Hunt	p. 145
EXERCISE 2.3 Becoming All That You Can Be	p. 155
EXERCISE 2.4 Applying Inspiration	p. 163
3 Emotional Self-Awareness
EXERCISE 3.1 Expanding Your Uncommon Awareness	p. 171
EXERCISE 3.2 Are You in Touch?	p. 175
EXERCISE 3.3 It Just Bubbles Up	p. 181
EXERCISE 3.4 Moving Toward and Moving Away	p. 187
4 Emotional Expression
EXERCISE 4.1 Expressing Resistance	p. 195
EXERCISE 4.2 Say It Nonverbally!	p. 199
EXERCISE 4.3 Tell a Story	p. 203
EXERCISE 4.4 Expressing Emotions in Social Media	p. 207
5 Assertiveness
EXERCISE 5.1	p. 211
EXERCISE 5.2 Ramp It Up	p. 217
EXERCISE 5.3 Dial It Back	p. 223
EXERCISE 5.4 Getting Your Point Across	p. 227
6 Independence
EXERCISE 6.1	p. 231
EXERCISE 6.2 Cut the Apron Strings	p. 237
EXERCISE 6.3 Solitary Effort	p. 241
EXERCISE 6.4 Going Along with the Group-Or Not	p. 245
7 Interpersonal Relationships
EXERCISE 7.1	p. 249
EXERCISE 7.2 You've Got Good News	p. 253
EXERCISE 7.3 Making New Friends	p. 259
EXERCISE 7.4 Fun and Meaningful Relationships	p. 265
8 Empathy
EXERCISE 8.1	p. 269
EXERCISE 8.2 Connect Feeling with Meaning	p. 273
EXERCISE 8.3 Mixed Emotions	p. 277
EXERCISE 8.4 Do as the Empathic Do	p. 285
9 Social Responsibility
EXERCISE 9.1	p. 289
EXERCISE 9.2 Refl ect the Best	p. 293
EXERCISE 9.3 Who Do I Work for?	p. 299
EXERCISE 9.4 The Value of Volunteering	p. 305
10 Problem Solving
EXERCISE 10.1	p. 309
EXERCISE 10.2 Emotions Affect Decision Making	p. 317
EXERCISE 10.3 Using the MasterSolve Modelfor Teams	p. 323
EXERCISE 10.4 Win-Win Negotiating	p. 331
EXERCISE 10.5 Let's Cover Our Bases	p. 335
11 Reality Testing
EXERCISE 11.1	p. 341
EXERCISE 11.2 Feel, Hear, See-Is It Reality?	p. 345
EXERCISE 11.3 Visit Their Reality	p. 349
EXERCISE 11.4 Using All Three of Your Minds	p. 355
12 Impulse Control
EXERCISE 12.1	p. 361
EXERCISE 12.2 To Impulse or Not to Impulse	p. 365
EXERCISE 12.3 The Urge to Splurge	p. 377
EXERCISE 12.4 Hot Buttons	p. 383
13 Flexibility
EXERCISE 13.1	p. 387
EXERCISE 13.2 No More Shutdowns	p. 391
EXERCISE 13.3 Yes, No, Maybe So	p. 397
EXERCISE 13.4 Flex Time	p. 401
14 Stress Tolerance
EXERCISE 14.1	p. 405
EXERCISE 14.2 'Cause You've Got Personality	p. 411
EXERCISE 14.3 Water Off a Duck's Back	p. 421
EXERCISE 14.4 Deep Center Breathing	p. 425
15 Optimism
EXERCISE 15.1	p. 431
EXERCISE 15.2 Be Solution-Focused	p. 437
EXERCISE 15.3 See a Positive Resolution	p. 441
EXERCISE 15.4 The Optimistic Explanation	p. 445
16 Happiness/Well-Being
EXERCISE 16.1	p. 453
EXERCISE 16.2 Growing My Happiness	p. 459
EXERCISE 16.3 Pay It Forward with Gratitude	p. 463
EXERCISE 16.4 Attitude of Gratitude	p. 467
Resources	p. 471
References	p. 473
About the Authors	p. 477
Index	p. 479

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