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Cover image for Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA health system
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Cover image for World class applications of six sigma : real world examples of success
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Cover image for The Oliver Wight Class A checklist for business excellence
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Cover image for Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service
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Cover image for Step change total quality : achieving world class business performance
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Cover image for Reengineering the factory : a primer for world-class manufacturing