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1. 
Cover image for Tahap kesedaran dan tahap penerimaan pekerja terhadap perlaksanaan pengurusan kualiti menyeluruh (TQM) satu kajian di Syarikat Ajiya Safety Glass Sdn. Bhd.
2. 
Cover image for Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA health system
3. 
Cover image for The making of a world-class organization
4. 
Cover image for World class applications of six sigma : real world examples of success
5. 
Cover image for The Oliver Wight Class A checklist for business excellence
6. 
Cover image for Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service
7. 
Cover image for On being world class
8. 
Cover image for Creating a world class quality organisation : 10 essentials for business success
9. 
Cover image for Managing the four stages of TQM : how to achieve world-class performance
10. 
Cover image for Step change total quality : achieving world class business performance
11. 
Cover image for Reengineering the factory : a primer for world-class manufacturing
12. 
Cover image for World class performance through total quality : a practical guide to implementation
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