Improving service quality gap through customer satisfaction in school of postgraduate studies

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Title:

Improving service quality gap through customer satisfaction in school of postgraduate studies

Personal Author:

Haniyeh Fattahi, 1986-

Publication Information:

2013

Physical Description:

xv, 129 p. : ill. ; 30 cm.

General Note:

Also available in CD-ROM : CP 031140 ra

Supervisor : Dr. Halina Mohamed Dahlan

Subject Term:

Customer services -- Evaluation

Customer services -- Management

Added Author:

Halina Mohamed Dahlan,

Added Corporate Author:

Fakulti Komputeran

DSP_DISSERTATION:

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... 1:FCOMP_L	FSK30000001227	HF5415.5 H369 2013 raf	Closed Access Thesis	UTM Master Thesis (Closed Access)	Searching... Unknown
Searching... Perpustakaan Raja Zarith Sofiah	30000010314365	HF5415.5 H369 2013 raf	Closed Access Thesis	UTM Master Thesis (Closed Access)	Searching... Unknown

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